Enterprise Tech Account Manager - Ops & Strategy

Francisco Partners; United States; Hybrid; USD 85,000 - 120,000; Full time

Job summary

RedSail is seeking a Technical Account Manager to serve as the operational and technical partner for assigned strategic customers. You will act as trusted advisor, own day-to-day operations, coordinate resources, and ensure seamless service delivery across teams.

The role requires 5+ years in enterprise account management and a proven ability to resolve complex technical issues, with knowledge of pharmacy operations, data exchanges, and healthcare interoperability.

Qualifications

• 5+ years in enterprise account or technical account management.
• Ability to diagnose and resolve complex technical issues.
• Experience with healthcare technology or SaaS platforms is a plus.

Responsibilities

• Own strategic account relationships and drive operational excellence.
• Understand pharmacy operations, systems, integrations, and data exchanges.
• Coordinate cross-functional resources to resolve issues end-to-end.
• Lead operational reviews and advise on process improvements.

Skills

Enterprise account management

Technical account management

Cross-functional collaboration

Customer relationship-building

Communication skills

Problem-solving

Job description

RedSail is seeking a Technical Account Manager to serve as the operational and technical partner for assigned strategic customers. You will act as trusted advisor, own day-to-day operations, coordinate resources, and ensure seamless service delivery across teams.

The role requires 5+ years in enterprise account management and a proven ability to resolve complex technical issues, with knowledge of pharmacy operations, data exchanges, and healthcare interoperability.