Strategic Technical Account Director

RedSail Technologies; Spartanburg (SC); Hybrid; USD 135,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Professional development opportunities

Job summary

RedSail Technologies is seeking a Technical Account Director to lead our technical account management for strategic and enterprise customers. You will define the service model, standards, and performance expectations while building a high-performing team of account managers.

You will establish scalable processes, governance, and capacity plans, maintaining executive relationships and overseeing complex incidents.

Qualifications

• 10+ years in technical account management, operations, enterprise support, or related customer-facing tech roles.
• 5+ years of leadership including hiring, coaching, and performance management.
• Proven ability to lead enterprise-facing technical teams and manage complex, integration-heavy environments.
• Experience establishing scalable operating models, KPIs, SLAs, governance, and escalation processes.
• Strong executive presence and ability to communicate risk, performance, and strategy to senior stakeholders.
• Experience solving issues involving integrations, data exchange, and enterprise software platforms.
• Excellent written and verbal communication across technical and non-technical audiences.

Responsibilities

• Define and execute vision, operating model, and service standards for Technical Account Management.
• Develop executive relationships and sponsor for account health, risk mitigation, and value realization.
• Establish portfolio segmentation, engagement models, and accounting planning standards.
• Partner with Sales, Customer Success, and Business Development to align commercial strategy with operations.
• Monitor KPIs, SLAs, health indicators, escalation thresholds, and reporting.
• Provide oversight for complex escalations and critical incidents with durable corrective actions.
• Lead capacity planning and operating rhythms to meet demand and priorities.
• Drive cross-functional initiatives to improve customer experience and operational performance.

Skills

Technical account management

Leadership

Executive presence

Stakeholder communications

Data analysis

Incident leadership

Cross-functional collaboration

Strategic planning

Financial acumen

Project governance

Education

Bachelor’s degree in business/technology/related

Master’s degree preferred

Job description

RedSail Technologies is seeking a Technical Account Director to lead our technical account management for strategic and enterprise customers. You will define the service model, standards, and performance expectations while building a high-performing team of account managers.

You will establish scalable processes, governance, and capacity plans, maintaining executive relationships and overseeing complex incidents.