Strategic Technical Account Manager

Socket.dev; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary + equity

Health, vision, dental insurance

Office lunch and dinner (SF office)

Growth opportunities

Job summary

depthfirst is recruiting its first Technical Account Manager to scale our post-sales customer experience. You will own the technical relationship, from onboarding through adoption, coordinating with security, engineering, and platform teams to drive successful deployments and measurable security outcomes.

You’ll work across product, engineering, and customer success to influence roadmaps and build scalable playbooks, while delivering trusted technical partnerships to some of the world’s most

Qualifications

• 5+ years in a technical, customer-facing role such as Technical Account Management, Solutions Engineering, or Customer Success Engineering.
• Strong background with enterprise software or developer infrastructure products.
• Experience with APIs, cloud platforms, Git, CI/CD pipelines, and modern software workflows.
• Ability to troubleshoot technical issues and communicate with engineers and executives clearly.
• Excellent project management and organizational skills for multiple engagements.

Responsibilities

• Own the technical success of a portfolio of enterprise customers.
• Guide customers through onboarding, implementation, integrations, and deployments.
• Be a trusted advisor to engineering, security, and platform teams.
• Troubleshoot complex issues across cloud infrastructure, APIs, CI/CD pipelines, and security tooling.
• Collaborate with Solutions Engineering on handoffs and expansion opportunities.
• Provide feedback to product/engineering to influence roadmap and customer needs.
• Create best practices, deployment guides, and enablement resources.
• Monitor customer health and drive adoption and value.
• Lead technical reviews and executive business reviews with customers.

Skills

Technical Account Management

Enterprise software experience

APIs & Cloud platforms

CI/CD pipelines

Executive communication

Project management

Tools

Git

CI/CD tools

Cloud platforms (AWS/GCP/Azure)

Job description

depthfirst is recruiting its first Technical Account Manager to scale our post-sales customer experience. You will own the technical relationship, from onboarding through adoption, coordinating with security, engineering, and platform teams to drive successful deployments and measurable security outcomes.

You’ll work across product, engineering, and customer success to influence roadmaps and build scalable playbooks, while delivering trusted technical partnerships to some of the world’s most