Enterprise Technical Account Leader

Plaid; New York (NY); On-site; USD 135,000 - 197,000; Full time

Benefits offered by this job

Equity compensation

Comprehensive benefits

401(k)

Job summary

Plaid in New York seeks a Strategic Technical Account Manager to shepherd enterprise customers through Plaid’s API and platform offerings. You will own long-term technical success, translate customer needs into product insights, and collaborate with cross-functional teams.

You’ll drive technical strategy post-sale, optimize integrations, and build executive-level relationships, with focus on adoption, KPIs, and measurable business impact.

Qualifications

• 10+ years in client-facing, technology-focused roles with enterprise customers.
• Ability to independently manage complex customer relationships and develop technical strategies.
• Strong foundation across APIs, databases, system infrastructure, and architecture; familiarity with Postman, SQL, and monitoring tools is a plus.
• Excellent communication and project management skills; translate complex tech concepts to diverse audiences.

Responsibilities

• Work with Plaid's strategic Enterprise customers as their technical expert to meet business and technical goals.
• Own post-sales technical strategy and alignment with customers; ensure mutually understood roadmaps.
• Identify opportunities to optimize integrations and drive adoption of Plaid's latest features with measurable outcomes.
• Build and maintain relationships with technical stakeholders across all levels, from engineers to CTOs.
• Translate customer feedback into product insights and align business and product priorities with Plaid.
• Serve as escalation point for technical incidents beyond normal support channels.
• Collaborate with account managers to define and deliver quarterly technical account goals.

Skills

Enterprise experience

Strategic technical leadership

Technical communication

Cross-functional collaboration

Stakeholder management

Tools

Postman

Monitoring tools

SQL

Job description

Plaid in New York seeks a Strategic Technical Account Manager to shepherd enterprise customers through Plaid’s API and platform offerings. You will own long-term technical success, translate customer needs into product insights, and collaborate with cross-functional teams.

You’ll drive technical strategy post-sale, optimize integrations, and build executive-level relationships, with focus on adoption, KPIs, and measurable business impact.