Customer-Centric Tech Support Technician (Hybrid)

Gap Inc; Fresno (CA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

401(k) plan

Job summary

Gap Inc. is seeking an Employee Technology Support specialist to deliver high-quality IT service across our headquarters, stores, regional offices, distribution centers and remote locations.

With a Customer Curious mindset, you will diagnose and resolve technology issues to enable employee productivity and satisfaction. Responsibilities include assessing, diagnosing and resolving issues and supporting employees on-site and remotely, while delivering best-in-class service through all support

Qualifications

• Excellent interpersonal and customer service skills.
• Ability to multitask and manage priorities.
• Willingness to provide on-site and remote support.

Responsibilities

• Provide an exceptional technology experience for Gap Inc. employees by listening, asking questions, soliciting feedback, and resolving device hardware and application issues.
• Determines appropriate and alternative solutions from defined procedures.
• Research, diagnose, resolve or elevate technical issues from multiple service channels using documented processes.
• Deliver best-in-class service in person and virtually to ensure customer satisfaction.
• Ensure consistency in service quality and capabilities across all support channels.
• Demonstrate a solid understanding of relevant technologies and customer needs in a technology support environment.

Skills

Customer service

Communication

Problem solving

Job description

Gap Inc. is seeking an Employee Technology Support specialist to deliver high-quality IT service across our headquarters, stores, regional offices, distribution centers and remote locations.

With a Customer Curious mindset, you will diagnose and resolve technology issues to enable employee productivity and satisfaction. Responsibilities include assessing, diagnosing and resolving issues and supporting employees on-site and remotely, while delivering best-in-class service through all support