Technical Solutions Analyst - Hybrid/Remote Support

Beck Technology Inc; Highland Park (TX); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

FlexTime PTO

Hybrid working environment - fully rem

Flexible working hours

Weekly one-on-one coaching sessions

Team bonding gatherings

Competitive salary and benefits

Opportunity to work with a growth‑or‑f

Professional development and career

Job summary

Beck Technology in Dallas, Texas is seeking a technically oriented Technical Solution Analyst to deliver exceptional client support for the DESTINI Suite. You will own tickets from initial contact through resolution, conduct remote troubleshooting, and collaborate with product, engineering, and implementation teams to provide timely updates and effective solutions.

The role emphasizes ownership, accurate problem solving, and proactive client communication, with a hybrid work environment and a

Qualifications

• Must be technically oriented with high accuracy and ownership of cases.
• Experience implementing DESTINI Suite solutions and supporting clients.

Responsibilities

• Respond to client support requests and prioritize tickets by urgency.
• Own cases from initial contact to resolution with clear updates.
• Diagnose and resolve issues across application, data, and environment.
• Perform remote troubleshooting and clearly explain findings.
• Use SQL and approved tools to investigate, validate data, and confirm fixes.
• Document case details and resolutions in the support system.
• Escalate defects with reproduction steps and evidence.
• Collaborate with Support, Customer Success, Implementation, Product, and Engineering teams.

Skills

SQL

Technical troubleshooting

Customer support

Ticket management

Cross-functional collaboration

Job description

Beck Technology in Dallas, Texas is seeking a technically oriented Technical Solution Analyst to deliver exceptional client support for the DESTINI Suite. You will own tickets from initial contact through resolution, conduct remote troubleshooting, and collaborate with product, engineering, and implementation teams to provide timely updates and effective solutions.

The role emphasizes ownership, accurate problem solving, and proactive client communication, with a hybrid work environment and a