Global Tech Support Specialist – Hybrid Role

A Igreja de Jesus Cristo dos Santos dos Últimos Dias; Riverton (UT); Hybrid; USD 45,000 - 60,000; Full time

Job summary

The Global Tech Support Specialist position in Riverton, Utah, is part of the Mission Support Team. The role supports a wide range of hardware, software, and policies, serving as the first contact and escalation point for Global Tech Support.

This position requires a minimum office day per week under the Alternative Working Arrangement and proximity to the office. The ideal candidate has strong customer service and technical troubleshooting skills, with a focus on resolving issues promptly.

Qualifications

• High School Diploma or equivalent required.
• Associate degree or technical certificate in CS/IS/Business or equivalent experience (min 2 years).
• A+, MCP, Dell or other industry certifications preferred.
• Advanced knowledge of computer hardware, Church meetinghouse tech, network troubleshooting, VPN, remote user support.
• Understanding of Active Directory for password unlock/reset.
• Proficient with troubleshooting Windows OS.
• Clear and professional communication, both verbal and written.
• Excellent customer skills; empathetic problem solving.

Responsibilities

• Serve as initial contact and escalation for technical support via phone, email, or chat.
• Provide hardware, systems, sub-systems, and application support.
• Handle escalated issues from Global Tech Support.
• Assist users with navigating application menus and remote access as needed.
• Troubleshoot network connectivity with remote employees.
• Develop productive customer relationships focusing on needs.
• Offer alternative solutions when appropriate.
• Record all customer contact in CRM.
• Escalate complex problems to Product Managers/Engineers.
• Work under limited supervision.

Skills

Windows troubleshooting

Customer service

Verbal & written communication

Remote troubleshooting

Empathy

Education

High School Diploma or equivalent

Associate degree/technical certificate in CS/IS/Business

Tools

A+ Certification

MCP Certification

Dell certification

VPN software

Active Directory

Job description

The Global Tech Support Specialist position in Riverton, Utah, is part of the Mission Support Team. The role supports a wide range of hardware, software, and policies, serving as the first contact and escalation point for Global Tech Support.

This position requires a minimum office day per week under the Alternative Working Arrangement and proximity to the office. The ideal candidate has strong customer service and technical troubleshooting skills, with a focus on resolving issues promptly.