Enterprise Tech Architect, Customer Success | Remote & Equity

Hightouch; San Francisco (CA); On-site; USD 160,000 - 200,000; Full time

Benefits offered by this job

Equity compensation

Remote-first policy

10-year post-termination exercise window

Job summary

An established industry player is seeking a Technical Architect to enhance customer engagement and success. In this pivotal role, you will bridge the gap between the company and its largest clients, ensuring they maximize the value of the platform. Your expertise will guide customers through onboarding and ongoing support, while your curiosity will drive innovation within the product. Join a dynamic team that values empathy, collaboration, and a customer-first approach, all while contributing to a cutting-edge platform that empowers businesses to leverage their data effectively. If you're passionate about technology and customer success, this opportunity is for you.

Qualifications

• 5-10 years in client-facing and/or technology-focused roles.
• Strong project management and communication skills required.

Responsibilities

• Manage onboarding and retention for Enterprise customers.
• Provide technical guidance and collaborate with various teams.

Skills

Client-facing experience

Technical acumen

Project management

Communication skills

Troubleshooting skills

Tools

APIs

Databases

Reporting tools

Job description

An established industry player is seeking a Technical Architect to enhance customer engagement and success. In this pivotal role, you will bridge the gap between the company and its largest clients, ensuring they maximize the value of the platform. Your expertise will guide customers through onboarding and ongoing support, while your curiosity will drive innovation within the product. Join a dynamic team that values empathy, collaboration, and a customer-first approach, all while contributing to a cutting-edge platform that empowers businesses to leverage their data effectively. If you're passionate about technology and customer success, this opportunity is for you.