Enterprise Tech Account Manager - Payments & Integrations

Bilt Technologies, Inc.; New York (NY); On-site; USD 160,000 - 190,000; Full time

Benefits offered by this job

Equity + bonus

Health insurance

401k match

Commuter benefits

Unlimited PTO

Bilt Points

Team events

Job summary

Bilt Technologies, Inc. is hiring a Technical Account Manager to own technical relationships with enterprise and retail partners, translating requirements into roadmaps and leading technical integrations from launch onward.

The role emphasizes API-driven deployments, post-launch support, and close collaboration with product, engineering, and partners. Strong payments experience and SQL/Postman skills are highly valued.

Qualifications

• 5+ years in a technical account management, solutions engineering, implementation, or partner engineering role.
• Strong understanding of RESTful APIs, webhooks, and how to read/write API specifications.
• Working knowledge of SQL and Postman to independently investigate and validate issues.
• Experience in payments (processing, card networks, or payment operations).
• Familiarity with loyalty/rewards programs and POS/retail hardware.
• Track record of owning technical relationships with external partners.
• Comfort operating across ambiguity in a new product line.
• Excellent written and verbal communication, able to switch between engineering detail and executive summaries.
• Experience troubleshooting production issues under time pressure with cross-team coordination.

Responsibilities

• Partner with product and engineering during pre-launch to scope integrations to partner needs.
• Own end-to-end launch process for assigned partners and API-driven platform fit.
• Represent partner needs internally and feed gaps to product/engineering.
• Present integrations and capabilities to client management and leadership.
• Own and manage post-launch partner book, troubleshoot issues, and document bugs.
• Run technical calls with partners, device teams, and processors toward launch.
• Serve as technical escalation point in a fast-paced environment.
• Collaborate on ticket docs, test plans, end-to-end validation, and monitoring post-deployments.
• Identify new capabilities and integration opportunities with partners.
• Create internal/external training material like setup guides and flow diagrams.
• Have base knowledge of SQL and Postman to validate information quickly.

Skills

APIs & webhooks

SQL & Postman

Payments domain knowledge

Partner management

Launch & post-launch support

Executive communication

Tools

Postman

Job description

Bilt Technologies, Inc. is hiring a Technical Account Manager to own technical relationships with enterprise and retail partners, translating requirements into roadmaps and leading technical integrations from launch onward.

The role emphasizes API-driven deployments, post-launch support, and close collaboration with product, engineering, and partners. Strong payments experience and SQL/Postman skills are highly valued.