Enterprise Payments TAM | Tech-Driven Client Success

Checkout; Atlanta, New York, San Francisco (GA, NY, CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Checkout.com is seeking an Enterprise Technical Account Manager to build and maintain strategic relationships with key merchants, resolving complex technical issues, optimizing payment solutions, and driving adoption of our products.

The role covers multiple locations with a hybrid setup; you will collaborate with cross‑functional teams and guide clients through high‑impact technical projects, including API integrations, incident response, and performance reviews.

Qualifications

• 3+ years in a senior, client-facing technical role such as Technical Account Management, Solutions Consulting, or Sales Engineering.
• Solid understanding of the end-to-end payment lifecycle.
• A degree in Computer Science, Information Technology, or a related technical field, or equivalent experience.
• Hands-on expertise with RESTful APIs. You can confidently read API documentation, troubleshoot integration issues, and guide developers through complex workflows.
• Exceptional communication skills, with the ability to build trust and convey complex technical subjects to both C-level executives and engineering teams.
• A natural problem-solver with a tenacious attitude; you're comfortable navigating ambiguity and leading clients through high-pressure technical incidents.

Responsibilities

• Build and maintain strategic relationships with key merchants, resolving technical issues.
• Identify and drive initiatives to boost payment performance and adoption of Checkout.com products.
• Serve as the primary technical owner for merchants, managing API integrations and incident responses.
• Project-manage technical initiatives from migrations to product launches.
• Translate merchant needs into insights to influence the product roadmap and enable merchants via training and demos.

Skills

RESTful APIs

Client-facing

SaaS experience

Payment lifecycle

API documentation

Communication skills

Education

Degree in CS or related

Job description

Checkout.com is seeking an Enterprise Technical Account Manager to build and maintain strategic relationships with key merchants, resolving complex technical issues, optimizing payment solutions, and driving adoption of our products.

The role covers multiple locations with a hybrid setup; you will collaborate with cross‑functional teams and guide clients through high‑impact technical projects, including API integrations, incident response, and performance reviews.