Enterprise Payments Technical Account Manager

TRS Recovery Services

United States

On-site

USD 136,000 - 226,000

Full time

4 days ago

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Benefits offered by this job

Annual incentive program

Job summary

Fiserv is a global Fintech leader seeking a Technical Account Manager to support Enterprise partner clients and their merchant clients across technical questions, onboarding, and multi-platform interactions including Acquiring, ACH processing, and bill presentment solutions.

You will work with Enterprise clients, Relationship Managers, and product teams to guide deployments and improve customer payment experiences.

Qualifications

5+ years of experience in technical account management, technical pre-sales engineering and client-facing roles in payments, bill presentment, and enterprise IT software.
7+ years of experience in the merchant services or payments industry for highly regulated verticals such as Investor-owned Utilities.
5+ years of experience coordinating technical issue resolution, incident management or client escalations across cross-functional teams.

Responsibilities

Serve as the technical point of contact for client strategic questions and escalations across the full life cycle.
Manage technical playbooks, status reporting, and communication as the senior technical interface to large clients.
Explain the concept of Printed Bills and electronic delivery methods (SMS, email, eBills, QR codes).
Explain a broad range of Fiserv product capabilities to IT and business senior management.
Develop understanding of client technical strategies, integration models, and payment services requirements.
Lead investigations, root cause analysis and troubleshooting for escalated technical issues across internal teams and client stakeholders.