Enterprise Tech Account Manager: Adoption Champion

Harmony; New York (NY); In loco; USD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary & benefits

Health, dental, vision

401(k) with match

Downtown Manhattan team

Descrizione del lavoro

Harmony is seeking a Technical Account Manager to own the post-sale technical relationship with customers, ensuring the product works and customers gain real value.

You’ll blend technical support with strategic account management, troubleshoot issues, drive adoption, monitor health, and be the trusted point of contact. This role offers room to grow within a fast-moving enterprise team in Downtown Manhattan.

Competenze

• 3+ years in technical account management or related customer-facing technical role
• Strong technical foundation: APIs, integrations, cloud infrastructure
• Ability to manage a portfolio of accounts without dropping balls
• Clear communication with executives and staff
• Proactive mindset focused on adoption and health
• Experience using AI tools (Claude, ChatGPT, Copilot) as part of work

Mansioni

• Own the ongoing relationship with a portfolio of customers as their primary technical contact
• Drive product adoption and usage to ensure customers get value
• Monitor customer health, flag risks early and intervene before issues grow
• Troubleshoot platform issues including configuration, integrations and behavior
• Document and elevate bugs to Engineering with clear steps and context
• Help build internal tooling and processes to scale the customer experience
• Build dashboards and reports to track health, trends, and metrics
• Collaborate with Solution Engineering during onboarding and implementation
• Surface customer feedback to Product and Engineering to inform the roadmap

Conoscenze

Technical account management

Customer success

APIs & integrations

Cloud infrastructure

Issue debugging

Communication skills

AI tools usage

Strumenti

ServiceNow

Jira Service Management

Freshservice

Okta

Descrizione del lavoro

Harmony is seeking a Technical Account Manager to own the post-sale technical relationship with customers, ensuring the product works and customers gain real value.

You’ll blend technical support with strategic account management, troubleshoot issues, drive adoption, monitor health, and be the trusted point of contact. This role offers room to grow within a fast-moving enterprise team in Downtown Manhattan.