Enterprise Tech Account Manager

Orb Staging; San Francisco (CA); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Excellent medical, dental, and vision

One Medical membership

Unlimited PTO + Christmas break

401k plan

16-week parental leave with equity

Commuter stipend

Catered lunches in the office

Learning & development stipend

Stock options

Job summary

Orb is seeking a Technical Account Manager for Enterprise to own the most complex customer relationships from pre-go-live through ongoing adoption. You will drive technical implementation, architect integrations, and ensure success across ERP and CRM ecosystems such as NetSuite and Salesforce.

You will partner with Implementation Architects, Support, and Product to translate customer patterns into platform improvements, while maintaining urgency and a high bar for quality.

Qualifications

• 10+ years in technical post-sales roles with enterprise exposure.
• Hands-on experience with SaaS integrations and enterprise systems.
• Proficiency with APIs, webhooks, and SQL; able to read/write code for diagnosis.

Responsibilities

• Own onboarding and implementation for enterprise customers end-to-end.
• Lead technical discovery of billing architecture and data model.
• Design and review API integration patterns and event schemas.
• Escalate and coordinate resolutions with Orb Engineering.
• Develop account plans documenting decisions and renewal context.
• Identify expansion signals and represent customer voice internally.

Skills

Technical post-sales experience

Technical account management

System integrations

APIs/webhooks

SQL

Strong communication

Enterprise relationships

ERD/requirements docs

Billing/fintech knowledge

Migration experience

Tools

NetSuite

Salesforce

Job description

Orb is seeking a Technical Account Manager for Enterprise to own the most complex customer relationships from pre-go-live through ongoing adoption. You will drive technical implementation, architect integrations, and ensure success across ERP and CRM ecosystems such as NetSuite and Salesforce.

You will partner with Implementation Architects, Support, and Product to translate customer patterns into platform improvements, while maintaining urgency and a high bar for quality.