Post-Sales Implementation Architect, Revenue Platform

Orb Staging; San Francisco (CA); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Excellent medical, dental, and vision

One Medical membership

Unlimited PTO with holiday break

401k plan

Parental leave with equity vesting

Commuter stipend

Catered lunches in the office

Learning stipend

Job summary

Orb seeks an Implementation Architect to own the technical post‑sales journey and guide customers through pricing models, data architecture, and integration decisions. You will partner with engineering to resolve friction at scale and ensure rapid value realization from Orb’s platform.

You will map complex business logic to Orb capabilities, advise on API design and event ingestion, and be the trusted technical advisor for strategic accounts across the hybrid work model.

Qualifications

• 4+ years in a technical post‑sales role: solutions engineering, implementation consulting, technical account management, customer engineering, or similar
• Strong understanding of APIs, webhooks, and system integration concepts—you can read API docs, debug integration issues, and explain technical tradeoffs to customers
• Comfortable with SQL and navigating complex data relationships
• Track record of owning customer relationships through implementation and onboarding
• Proven ability to translate between business requirements and technical architecture
• You don’t need to write production code, but you’re fluent in technical conversations with engineering teams
• You love being the trusted advisor—customers call you when they’re stuck because they know you’ll figure it out
• You see problems through to resolution and take accountability for customer outcomes, not just deliverables
• You dig into the “why” behind customer requests and don’t stop at surface‑level answers
• You move fast and figure things out—our team motto is “you can just do things”
• You spot patterns across engagements and push for solutions that scale

Responsibilities

• Lead implementation kickoffs and technical discovery to understand customer pricing models, data architecture, and integration requirements
• Design and recommend approaches that map complex business logic—usage‑based pricing, hybrid models, credits, commitments—to Orb’s capabilities
• Guide customers through API design decisions, event ingestion patterns, webhook configuration, and invoice customization
• Troubleshoot implementation challenges and unblock customers when they get stuck
• Serve as the ongoing technical point of contact for strategic accounts
• Partner with Customer Success to ensure smooth handoffs and long‑term customer health
• Build trusted relationships with customer engineering, finance, and product teams
• Identify patterns where multiple customers hit the same friction points and advocate for product improvements
• Contribute to documentation, best practices, and reference architectures that accelerate future implementations

Skills

APIs

Webhooks

SQL

Customer relations

Technical communication

Tools

PostgreSQL

Kafka

Spark Streaming

Python

AWS

Job description

Orb seeks an Implementation Architect to own the technical post‑sales journey and guide customers through pricing models, data architecture, and integration decisions. You will partner with engineering to resolve friction at scale and ensure rapid value realization from Orb’s platform.

You will map complex business logic to Orb capabilities, advise on API design and event ingestion, and be the trusted technical advisor for strategic accounts across the hybrid work model.