Lead Implementation Architect & Team Delivery

Orb; New York (NY); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

One Medical membership

401k plan

Parental leave with equity vesting

Commuter stipend

Catered lunches

Learning & development stipend

Stock options

Job summary

Orb is seeking a Manager of Implementation Architects to lead a distributed team across SF and NYC, owning the post‑sales journey from kickoff to go‑live and beyond. You’ll ensure customers architect billing integrations and realize value quickly, while developing your team and shaping delivery standards.

This player‑coach role requires deep technical fluency, people leadership, and collaboration with Customer Success to align priorities and scale implementations.

Qualifications

• 5–7 years in a technical post‑sales role such as solutions engineering, implementation consulting, or technical account management.
• 3–5 years in people management with a track record of growing ICs and driving results.
• Strong API, webhook, and system integration understanding; able to translate tradeoffs for customers.
• Ability to map business requirements to technical architecture and communicate with engineers.

Responsibilities

• Lead, coach, and develop a distributed team across SF and NYC.
• Own a subset of customers as the Implementation Architect for delivery outcomes.
• Ensure timely delivery, unblock customers, and maintain high quality.
• Contribute to product improvements by proposing scalable pricing or integration enhancements.
• Standardize implementation methodologies: kickoffs, discovery, API design, go‑live.
• Conduct regular 1:1s and support team growth and performance.
• Collaborate with Customer Success for smooth handoffs and long‑term health.
• Escalate blockers; serve as a senior technical resource for complex implementations.
• Identify patterns across engagements; socialize improvements with Product/Engineering.
• Contribute to team documentation and reference architectures; assist with hiring.

Skills

Solutions engineering

Implementation consulting

Technical account management

APIs

SQL

Leadership

People management

Cross-functional communication

Customer-oriented

Problem solving

Job description

Orb is seeking a Manager of Implementation Architects to lead a distributed team across SF and NYC, owning the post‑sales journey from kickoff to go‑live and beyond. You’ll ensure customers architect billing integrations and realize value quickly, while developing your team and shaping delivery standards.

This player‑coach role requires deep technical fluency, people leadership, and collaboration with Customer Success to align priorities and scale implementations.