Technical Account Manager

Alauda; United States; Teletrabalho; USD 120 000 - 180 000; Tempo integral

Resumo da oferta

Alauda is seeking a Technical Account Manager to become the trusted advisor for its enterprise customers in the United States. You will own the long-term relationship after go-live, driving platform adoption, surfacing risks, and identifying expansion opportunities across teams and business units.

The role requires 2+ years in a customer-facing technical position, strong Kubernetes and cloud-native knowledge, and the ability to communicate with engineers and C-level executives.

Qualificações

• 2+ years in a customer-facing technical role (TAM, SE, or CS engineer).
• Solid knowledge of cloud-native tech and Kubernetes.
• Ability to engage both engineers and executives.
• Proactive, with strong relationship-building and business context translation.

Responsabilidades

• Own the ongoing technical relationship with a portfolio of enterprise accounts.
• Drive platform adoption and production use across teams.
• Conduct business reviews, health checks, and roadmap alignment with stakeholders.
• Identify technical risks and operational issues; coordinate with Engineering and Support.
• Advocate for customer needs; influence product roadmap.
• Identify expansion opportunities and broader platform adoption.
• Collaborate with Delivery, Support, Presales, and Engineering for a seamless lifecycle.
• Build and maintain customer success plans with milestones and renewal timelines.

Conhecimentos

Kubernetes

Cloud-native

Enterprise infra

Customer success

English proficiency

Time zone flexibility

Descrição da oferta de emprego

As a Technical Account Manager (TAM), you are the long-term trusted advisor for Alauda's most important enterprise customers. After the platform goes live, you own the relationship — ensuring customers realize the full value of their investment, driving adoption across teams, and proactively identifying risks before they become issues. You'll sit at the intersection of technical depth and business acumen, translating customer goals into platform outcomes while surfacing expansion opportunities back to the sales team. This is a strategic, customer-facing role for someone who builds lasting partnerships, not just closes tickets.

Responsibilities:

• Own the ongoing technical relationship with a portfolio of enterprise accounts — serving as their primary point of contact at Alauda
• Drive platform adoption and maturity: help customers expand from initial deployment to full-scale production use across teams and business units
• Conduct regular business reviews, health checks, and roadmap alignment sessions with customer stakeholders
• Proactively identify technical risks, usage gaps, and operational issues — coordinate with Engineering and Support to resolve them before they elevate
• Advocate for customer needs internally — influence product roadmap, prioritize feature requests, and ensure customer voice is heard across Alauda
• Identify and develop expansion opportunities: new clusters, additional modules (AI, Virtualization), and broader platform adoption
• Collaborate with Delivery, Support, Presales, and Engineering to ensure a seamless customer experience across the entire lifecycle
• Build and maintain customer success plans, tracking key outcomes, milestones, and renewal timelines

Requirements:

• 2+ years of experience in a customer-facing technical role — TAM, solutions engineer, technical consulting, or customer success engineering
• Solid understanding of cloud-native technologies, Kubernetes, or enterprise infrastructure platforms
• Strong relationship-building skills — you're comfortable engaging with both hands-on engineers and C-level executives
• Ability to understand a customer's business context and translate it into technical recommendations
• Proactive mindset — you don't wait for problems to find you
• Professional English proficiency (spoken and written) — this is the working language
• Comfortable working across time zones in a distributed, global team