East Technical Account Manager | Customer Success

Echo; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

Echo is seeking a Technical Account Manager to act as a trusted technical advisor, helping customers successfully adopt and maximize Echo’s platform. You’ll collaborate with Sales, Product, and Engineering to resolve challenges and ensure long-term customer success.

The TAM will own relationships from onboarding through ongoing adoption and expansion, guide customers through implementation and best practices, troubleshoot issues, and translate customer feedback into actionable insights, working

Qualifications

• 3+ years of experience in a customer-facing technical role.
• Strong technical background with ability to troubleshoot complex environments.
• Experience working with enterprise B2B customers.
• Excellent communication skills and ability to explain complex technical concepts clearly.
• Strong ownership mindset with a proactive, hands-on approach.
• Ability to work cross-functionally with Sales, Product, and Engineering in a fast-paced startup environment.
• Experience in cybersecurity, cloud infrastructure, DevOps, or containers is a strong advantage.

Responsibilities

• Own the technical relationship with customers from onboarding through ongoing adoption and expansion.
• Guide customers through implementation, integration, and best practices.
• Troubleshoot technical issues and coordinate with Engineering and Product to drive resolution.
• Proactively identify risks, technical gaps, and opportunities to increase customer value.
• Serve as the voice of the customer internally, translating feedback and needs into actionable insights.
• Build strong relationships with both technical stakeholders and key decision-makers.

Skills

Customer-facing experience

Technical background

Enterprise B2B

Communication skills

Ownership mindset

Cross-functional collaboration

Cybersecurity/Cloud/DevOps/Containers

Job description

Echo is seeking a Technical Account Manager to act as a trusted technical advisor, helping customers successfully adopt and maximize Echo’s platform. You’ll collaborate with Sales, Product, and Engineering to resolve challenges and ensure long-term customer success.

The TAM will own relationships from onboarding through ongoing adoption and expansion, guide customers through implementation and best practices, troubleshoot issues, and translate customer feedback into actionable insights, working