Sr. Manager Enterprise Support , ES-NAMER-ISV

Amazon Web Services, Inc.; Austin (TX); On-site; USD 190,000 - 240,000; Full time

Job summary

Amazon Web Services, Inc. is seeking an Enterprise Support Manager to lead a team of Technical Account Managers, guiding customers through planning, review, and ongoing operations of critical AWS workloads.

You will partner with sales leadership to drive successful launches and ongoing operations, acting as the customer voice to prioritize business needs and improve the overall AWS experience.

Qualifications

• Experience in direct customer engagement with senior executives (VP/C-level).
• Bachelor's degree or above in CS, engineering, analytics, math, or equivalent.
• Experience with enterprise software companies.
• Experience leading and managing people in customer service or customer-facing roles.

Responsibilities

• Lead a team of Technical Account Managers as the primary contact for customers.
• Collaborate with sales leadership to plan and oversee launch and operations of AWS workloads.
• Conduct operations reviews with customers to improve their AWS experience.
• Advocate for the customer within AWS to prioritize business needs.

Skills

Executive engagement

People management

Customer engagement

Leadership experience

Enterprise software

Education

Bachelor's degree or higher

Tools

AWS services

Job description

Application deadline: Nov 1, 2026

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Key job responsibilities

As Enterprise Support Manager, you will lead a team of Technical Account Managers who are the primary operational point of contact for your customer, helping to plan, review, and oversee ongoing operations of business critical applications. You will leverage your broad experience to work closely with sales leadership to plan and ensure successful launch and operations of AWS's largest application workloads. You will lead operations reviews, both internally and with your customers, while constantly seeking ways to improve your customer's AWS experience. In this role, you will also act as the voice of the customer within AWS to elevate problems and to drive prioritization of business needs for our customers.

About the team

Diverse Experiences. AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture. AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

Basic Qualifications:

• - Experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
• - Bachelor's degree or above in computer science, engineering, mathematics or equivalent, or Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
• - Experience working with enterprise software companies
• - Experience demonstrating leadership and people management in Customer Service or customer facing roles
• - 15+ years of management experience
• - 8+ years of technical team management experience

Preferred Qualifications:

• - Experience driving improvement programs in the operations, engineering and support fields
• - Experience as a technical account nanager, consultant, solutions architect, platform engineer, systems engineer, cloud architect or in a similar role
• - Experience in AWS services

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (