Enterprise Support Engineer II — Remote, Unlimited PTO

ConnexPay LLC.; Dallas (GA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) with company match

Health, dental, and vision insurance

Flexible work locations

Autonomy in role

Career advancement opportunities

Job summary

ConnexPay seeks an experienced Level II Enterprise Support Engineer to deliver advanced technical assistance for our enterprise system stack. You will mentor junior engineers, design scalable support processes, and coordinate cross-functional teams to resolve complex client issues.

You will leverage Microsoft365, Atlassian tools, and Azure services while maintaining strong client communication and operating within a fast-paced, global payments environment. Flexible work options are available.

Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field.

Responsibilities

• Provide Level II technical assistance and support for enterprise software and hardware.
• Mentor Level I engineers and share technical expertise.
• Design and build a technical equipment inventory system for support operations.
• Coordinate schedules for support staff during peak times and incidents.
• Develop and implement support processes to improve response times and customer satisfaction.
• Analyze feedback to identify areas for improvement and drive solutions.
• Collaborate with sales, finance, marketing, and development to meet business needs.
• Conduct training sessions for clients and internal staff on new systems and updates.
• Create KPI reports related to support efficiency and effectiveness.
• Stay updated with industry trends to provide informed recommendations.

Skills

Strong problem-solving

Excellent communication

Independent work

Team collaboration

Networking concepts

Operating systems

Enterprise applications

Remote support tools

Education

Bachelor’s degree in computer science or related field

Tools

Microsoft 365

Ticketing systems

Remote support tools

Atlassian Suite

Azure services

Networking basics

Operating systems

Job description

ConnexPay seeks an experienced Level II Enterprise Support Engineer to deliver advanced technical assistance for our enterprise system stack. You will mentor junior engineers, design scalable support processes, and coordinate cross-functional teams to resolve complex client issues.

You will leverage Microsoft365, Atlassian tools, and Azure services while maintaining strong client communication and operating within a fast-paced, global payments environment. Flexible work options are available.