Cloud Support Engineer II – Remote, AWS & Linux expert

TechnoMile; McLean (VA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible work options

Tuition reimbursement

401(k) with company match

Job summary

TechnoMile is seeking a Cloud Support Specialist (Level II) to handle advanced technical support requests, troubleshoot client-reported issues, and collaborate with internal teams to resolve complex problems. You will work with cloud services, infrastructure, networking, and scripting to ensure client satisfaction.

The role emphasizes reviewing incidents, managing AWS resources, and resolving TCP/IP, SSL, and API issues, with opportunities to learn Salesforce/Power Apps configurations.

Qualifications

• 4 years of client-facing technical support experience.
• Hands-on AWS experience; Python and Bash scripting.
• Strong TCP/IP networking knowledge.
• Experience with Kubernetes for deployment.
• Advanced Linux command-line troubleshooting.
• Analytical mindset for diagnosing issues.
• Excellent verbal and written communication.
• Interest in Salesforce or Power Apps configurations.

Responsibilities

• Review and resolve incidents in the ticketing system.
• Investigate complex cloud infra, network, and app performance issues.
• Communicate updates to clients and gather required information.
• Manage AWS resources and troubleshoot cloud services.
• Resolve issues involving TCP/IP, SSL, and APIs.
• Restart services and troubleshoot portal app issues.
• Handle container orchestration deployment challenges.
• Create and use Python and Bash scripts for automation.
• Operate Linux systems via the command line.
• Investigate security incidents related to infrastructure.
• Maintain detailed records of issues and resolutions.

Skills

AWS

Python

Bash scripting

Linux CLI

Kubernetes

Networking (TCP/IP)

Troubleshooting

Communication

Salesforce/Power Apps interest

Tools

BASH scripting

Job description

TechnoMile is seeking a Cloud Support Specialist (Level II) to handle advanced technical support requests, troubleshoot client-reported issues, and collaborate with internal teams to resolve complex problems. You will work with cloud services, infrastructure, networking, and scripting to ensure client satisfaction.

The role emphasizes reviewing incidents, managing AWS resources, and resolving TCP/IP, SSL, and API issues, with opportunities to learn Salesforce/Power Apps configurations.