Enterprise Solutions Engineering Lead

incident; San Francisco, Northern (CA, KY); Hybrid; USD 180,000 - 260,000; Full time

Benefits offered by this job

Private medical insurance

Generous PTO

First Friday off

Enhanced 401k

Equity

Unlimited AI spend

Parental leave

Two budgets

Job summary

incident.io is seeking a hands-on leader to build and scale our Enterprise Solutions Engineering team in San Francisco. You will hire, coach, and mentor top SEs, participate in customer calls and large deals, and shape how the group works as we grow.

You’ll partner with Enterprise Sales, Product, and Engineering to align technical strategy with business goals, drive wins in complex deployments, and ensure customers get credible, measurable outcomes from our AI investigations platform.

Qualifications

• You’ve managed a Solutions Engineering team (1–3+ years) and grown ICs directly.
• You stay hands-on with calls, deals, and coaching at the specifics.

Responsibilities

• Hire and coach Solutions Engineers.
• Lead evaluations and complex integrations with enterprise customers.
• Shape SE team growth, enablement, and capacity planning.
• Collaborate with Enterprise Sales, Product, and Engineering to align strategy.
• Be the technical voice in the product organization and customer feedback loops.

Skills

Team leadership

Hands-on selling

Technical credibility

Enterprise deal mindset

Cross-functional collaboration

Autonomy

Job description

incident.io is seeking a hands-on leader to build and scale our Enterprise Solutions Engineering team in San Francisco. You will hire, coach, and mentor top SEs, participate in customer calls and large deals, and shape how the group works as we grow.

You’ll partner with Enterprise Sales, Product, and Engineering to align technical strategy with business goals, drive wins in complex deployments, and ensure customers get credible, measurable outcomes from our AI investigations platform.