Head of Enterprise Solutions Engineering

incident.io; San Francisco (CA); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Private medical insurance

Competitive PTO

First Friday off

Enhanced 401k

Meaningful equity

Unlimited AI spend

Generous parental leave

Tech setup budgets

Job summary

incident.io seeks an experienced Solutions Engineering leader to build and grow our Enterprise Solutions Engineering team. You’ll hire, coach, and engage hands-on in the deals that matter, bridging product, engineering and enterprise customers.

You’ll guide how the SE function scales, influence roadmap and strategy with Enterprise Sales, and drive credibility with both engineers and technical buyers across large opportunities and multi-timezone work.

Qualifications

• Led a Solutions Engineering team (1–3+ years) and grown ICs directly.
• Hands-on coaching during customer calls and deals, not just theory.
• Technical credibility with engineers and technical buyers in enterprise deals.
• Experience building SE pipeline, targets, enablement and hiring plans.
• Willingness to work across timezones with high autonomy.

Responsibilities

• Hire exceptional Solutions Engineers and coach them through customer interactions.
• Lead evaluations and manage complex integration challenges for large enterprise deals.
• Guide technical strategy with Enterprise Sales for major opportunities.
• Collaborate with Product and Engineering to incorporate customer feedback.
• Shape scaling of Solutions Engineering as the team grows and outputs credible discussions.

Skills

Team leadership

Hands-on coaching

Technical credibility

Enterprise deals

Hiring experience

Job description

incident.io seeks an experienced Solutions Engineering leader to build and grow our Enterprise Solutions Engineering team. You’ll hire, coach, and engage hands-on in the deals that matter, bridging product, engineering and enterprise customers.

You’ll guide how the SE function scales, influence roadmap and strategy with Enterprise Sales, and drive credibility with both engineers and technical buyers across large opportunities and multi-timezone work.