Enterprise Software Account Manager

Ladders; United States; Remote; USD 100,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Lucrative quarterly commission

Financial support and pet insurance

Mental health resources and volunteer"

Employee stock program and foundation"

Job summary

Ladders, a leader in the Healthcare space, seeks an Enterprise Software Account Manager to own and grow strategic enterprise accounts remotely in the United States. You will partner with C-suite stakeholders and internal teams to align solutions, programs, and service delivery with customer goals, supporting success, retention and expansion.

The role emphasizes high-level account strategy, business reviews, and cross-functional coordination in a remote setting with a competitive compensation

Qualifications

• 5-7 years in strategic, enterprise, or key account management sales.
• Preferred experience in software or SaaS sales.
• Proven ability to build and grow strategic customer relationships.
• Strong business acumen with industry insight.
• Effective communication and presentation skills, especially with C-suite executives.
• Experience in mentoring and coaching.

Responsibilities

• Serve as the primary contact for assigned corporate and strategic accounts.
• Act as a trusted advisor to develop and grow corporate accounts.
• Develop strategic partnerships with C-suite executives.
• Create business programs that align with company and customer goals.
• Collaborate with internal teams to meet customer needs.
• Conduct periodic business reviews with leadership.
• Manage customer expectations and monitor performance against goals.
• Identify and address business challenges for practices.
• Respond to customer escalations on critical issues.
• Coordinate large-scale rollouts and product installations.
• Schedule project deliverables and milestones.
• Communicate price increases and contract rules to stakeholders.
• Lead project implementation alongside corporate customer liaisons.
• Manage timelines and tasks to meet customer expectations.

Skills

Strategic account management

SaaS sales

C-suite engagement

Communication

Mentoring & coaching

Microsoft Office Suite

Tools

Microsoft Office Suite

Job description

For our client, we are seeking a Enterprise Software Account Manager to join the team of a leader in the Healthcare space.

This role will own and grow strategic enterprise accounts, serving as the primary relationship lead for key corporate customers. You will partner closely with C-suite stakeholders and internal teams to align solutions, programs, and service delivery with customer goals. The position blends high-level account strategy, business reviews, and cross-functional coordination to support customer success, retention, and expansion.

Location: Remote

Compensation: $100,000 - $110,000 annually

Responsibilities

• Serve as the primary contact for assigned corporate and strategic accounts
• Act as a trusted advisor to develop and grow corporate accounts
• Develop strategic partnerships with C-suite executives
• Create business programs that align with company and customer goals
• Collaborate with internal teams to meet customer needs
• Conduct periodic business reviews with leadership
• Manage customer expectations and monitor performance against goals
• Identify and address business challenges for practices
• Respond to customer escalations on critical issues
• Coordinate large-scale rollouts and product installations
• Schedule project deliverables and milestones
• Communicate price increases and contract rules to stakeholders
• Lead project implementation alongside corporate customer liaisons
• Manage timelines and tasks to meet customer expectations

Qualifications

• 5-7 years in strategic, enterprise, or key account management sales
• Preferred experience in software or SaaS sales
• Proven ability to build and grow strategic customer relationships
• Strong business acumen with industry insight
• Effective communication and presentation skills, especially with C-suite executives
• Experience in mentoring and coaching
• Proficient in Microsoft Office Suite
• Willingness to travel approximately 25% of the time

Benefits

• Health, dental, and vision coverage from day one
• Lucrative quarterly commission structure
• Financial support and pet insurance
• Mental health resources and volunteer paid days off
• Employee stock program and foundation donation matching

Our client is an equal opportunity employer. We encourage you to apply even if you don't meet every qualification- your background could be exactly what this team needs.