Enterprise Account Manager - West Territory

Konexus 360; United States; Remote; USD 115,000 - 150,000; Full time

Job summary

Konexus 360 is seeking an Enterprise Account Manager to lead and expand premier client relationships in the Remote US market. This senior role requires executive-level alignment, strategic thinking, and deep healthcare industry insight to drive retention and revenue growth.

Travel and cross-functional collaboration with sales, operations, and finance are expected. The successful candidate will manage high-value accounts, develop strategic plans, and coach teams to deliver white-glove service

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Minimum of 10 years of enterprise account management experience.
• Prior or current healthcare experience specifically in Senior Living field is a must.
• Results oriented with proven client retention and revenue growth.
• Strong executive presence and exceptional interpersonal, written and verbal communication.
• Strategic mindset with ability to identify new business opportunities.
• Keen business acumen with negotiation and complex sales cycle understanding.
• High energy with a growth mindset and reliable follow-through.
• Willingness to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Manage relationships with the largest and most important clients, building partnerships at executive level.
• Develop and manage account plans to support client goals, retention and growth.
• Coordinate with sales, operations, service delivery, finance and marketing to ensure excellent service.
• Identify opportunities to grow existing accounts by adding services and expanding partnerships.
• Lead regular business reviews with clients to discuss performance and opportunities.
• Maintain strong client relationships by anticipating challenges and ensuring positive experience.
• Oversee contracts, renewals, pricing, negotiations, and expansions.
• Track revenue forecasts, client needs, risks, and growth opportunities.
• Maintain understanding of healthcare technology services to provide strategic recommendations.

Skills

Executive presence

Account management

Relationship building

Strategic thinking

Education

Bachelor's degree

Job description

Managed IT | Cybersecurity | Healthcare Technology & Professional Services

Location: Remote – U.S. – Must reside in Pacific or Mountain time zone

Travel: Approximately 30%

Compensation: Target base salary of approximately $127,000 (60/40 split base/variable)

Position Overview

The Enterprise Account Manager is a senior, strategic client leadership role responsible for managing and expanding the most significant, complex, and high-value client relationships. This individual serves as the executive-level point of accountability for a portfolio of marquee accounts, delivering an exceptional white-glove client experience while driving client retention, operational excellence, and meaningful revenue growth.

Operating as a trusted advisor to executives, the Enterprise Account Manager develops deep partnerships that extend beyond day-to-day account management, influencing long-term technology strategy, business outcomes, and organizational transformation. This highly visible role requires exceptional executive presence, business acumen, and relationship management skills, as well as the ability to navigate complex stakeholder environments, lead critical client escalations, and identify opportunities for strategic growth across portfolio.

As the face to some of the organization's most important clients, the Enterprise Account Manager works closely with internal executives, senior leadership, and cross-functional teams to ensure delivery excellence, strengthen executive relationships, mitigate risk, and maximize client value. Reporting to the Senior Director of Account Management, this role will oversee a large and strategically important book of business, requiring a proactive, consultative approach and the ability to influence outcomes at the highest levels of both client and company leadership. This role is reserved for the firm's most experienced account leaders and is entrusted with managing largest revenue-generating accounts, highest-profile client relationships, and most strategically important growth opportunities.

Key Responsibilities

• Manage relationships with the largest and most important clients, building strong partnerships with executives and key decision makers.
• Develop and manage account plans that support client goals, improve retention, and identify opportunities for growth.
• Work closely with internal teams across sales, operations, service delivery, finance, and marketing to ensure clients receive excellent service.
• Identify opportunities to grow existing accounts by introducing additional services, expanding partnerships, and increasing revenue.
• Lead regular business reviews and planning meetings with clients to discuss performance, address concerns, and identify opportunities for improvement.
• Build strong client relationships by staying ahead of potential challenges, resolving issues, and ensuring positive client experience.
• Manage all aspects of client contracts, including renewals, pricing, negotiations, and account expansions.
• Track account performance, revenue forecasts, client needs, potential risks, and growth opportunities.
• Maintain a strong understanding of services and the healthcare technology industry to provide valuable recommendations and help clients achieve their business goals.

Ideal Candidate Skills & Qualifications

• Bachelor’s degree in a related field or equivalent experience in a professional environment.
• Minimum of 10 years of account management of enterprise-level organizations is required.
• Prior or current healthcare experience specifically in Senior Living field is a must.
• Results oriented with demonstrated track record of retaining client base and driving revenue growth.
• Strong executive presence as well as exceptional interpersonal, communication (verbal and written) and presentation development skills.
• Strategic mindset with the ability to think creatively and identify new business opportunities.
• Keen business acumen, including negotiation and problem-solving skills, and understanding of enterprise-level sales cycles and processes.
• High energy with a growth mindset, unquestionable reliability and follow-through, self-directed and organized.
• Willingness to work independently and as part of a team in a fast-paced environment.
• Ability to thrive under pressure and manage multiple