Enterprise Service Management Sales Engineer

Zendesk, Inc.; United States; Hybrid; USD 120,000 - 200,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Zendesk, Inc. seeks a Service Management Solutions Specialist to champion our Service Management business across IT, HR, Facilities, Finance, Legal, and Procurement.

This hybrid, quota-bearing role blends technical depth with sales ownership, running discovery, mapping challenges to our solution, and delivering demos with authority. You will partner with core sales teams to drive opportunities from discovery to close, design service-management solutions, and educate the regional organization on

Qualifications

• Hands-on knowledge of enterprise service management across IT, HR, Facilities, Finance.
• B2B SaaS sales experience guiding clients through value-centric sales cycles.
• Ability to deliver product demonstrations, discuss integrations, data models, and propose enterprise solutions.

Responsibilities

• Strategize on sales opportunities from discovery to close across enterprise service domains.
• Lead technical discovery mapping current environments, integrations, workflows, and data models.
• Architect Service Management solutions including workflows, service catalogs, SLAs, knowledge management, and AI-driven resolution.

Skills

Enterprise service management

B2B SaaS sales

Technical credibility

Strategic communication

Complex deal navigation

Collaboration mindset

Mobility travel

AI & automation awareness

Cross-functional service depth

Education

BA/BS degree or equivalent

Tools

ServiceNow

Freshservice

Jira Service Management

BMC

Job description

Zendesk, Inc. seeks a Service Management Solutions Specialist to champion our Service Management business across IT, HR, Facilities, Finance, Legal, and Procurement.

This hybrid, quota-bearing role blends technical depth with sales ownership, running discovery, mapping challenges to our solution, and delivering demos with authority. You will partner with core sales teams to drive opportunities from discovery to close, design service-management solutions, and educate the regional organization on