Senior Solutions Consultant

Zendesk; United States; Hybrid; USD 151,000 - 227,000; Full time

Job summary

An established industry player is seeking a Senior Solutions Consultant to bridge technical and sales aspects in a dynamic environment. This role requires a blend of technical expertise and interpersonal skills to engage with Enterprise and Mid Market executives. You will be responsible for managing customer relationships, delivering technical insights, and driving solutions that enhance customer satisfaction. Join a forward-thinking company that values diversity and offers a hybrid work model, allowing you to balance in-office collaboration with remote flexibility. If you are passionate about technology and customer experience, this is the perfect opportunity for you.

Qualifications

• 5+ years of software selling experience in Mid Market/Enterprise.
• Strong technical skills in web/scripting technologies and SaaS applications.

Responsibilities

• Manage technical relationships with prospects to drive customer satisfaction.
• Work with Sales and Marketing to deliver technical information effectively.

Skills

Interpersonal Skills

Communication Skills

Problem Solving

Presentation Skills

Sales Experience

Technical Knowledge in HTML/CSS/JavaScript

Consulting Experience

Education

Bachelor's Degree

Graduate Degree

Tools

Customer Service Software

ITSM

Data Warehousing

Business Intelligence

Job description

Senior Solutions Consultant page is loaded

Senior Solutions Consultant

Apply locations Remote, United States of America time type Full time posted on Posted 6 Days Ago job requisition id R30319

Job Description

What you'll be doing

The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SC’s must be both sales focused and technically savvy. They must be successful selling to Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution. The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.

What you bring to the role

• 5+ years of Mid Market/Enterprise software selling experience.
• Experience mapping RFI/RFP requirements to software solutions.
• Excellent interpersonal, communication, persuasion, presentation and writing skills.
• Call Center Experience is Desired (and a huge plus!)
• Experience scoping, managing and executing customer pilots and Proof of Concepts.
• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
• Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
• Outstanding solution scoping abilities, using our existing solution and influencing new product development.
• Must be willing to work in a fast paced startup environment with multiple roles.
• Bachelor’s degree or equivalent experience is a must; graduate degree is a plus.
• Must be willing to travel.
• Obvious passion and people skills.
• Desired Skills
• Previous consulting experience implementing enterprise class software solutions.
• In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.

The US annualized OTE (On Target Earnings) range for this position is $151,000.00-$227,000.00 with a pay mix of 80/20 (base/commission). This position may also be eligible for bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [e-mail] with your specific accommodation request.