Enterprise Sales Support Specialist - Remote

Easy Ice; Idaho; Remote; USD 70,000 - 80,000; Full time

Job summary

Easy Ice is seeking an Enterprise Support Admin to support the Enterprise sales team, manage inbound calls, qualify leads, coordinate installations, and guide customers from initial contact to onboarding.

You will collaborate with Sales, Operations, Supply Chain, and Legal to ensure smooth communication and successful buybacks, while maintaining detailed account records and providing tailored solutions to Enterprise clients.

Qualifications

• 5+ years of relevant experience in sales support or administrative roles, preferably with Enterprise or B2B sales
• Excellent verbal and written communication skills
• Advanced proficiency in Salesforce, Microsoft Office Suite, and other CRM or project management tools
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational skills and attention to detail
• Ability to work independently in a remote environment

Responsibilities

• Provide dedicated sales support to the Enterprise team, including proposals, presentations, and contracts.
• Support the full customer buyback process.
• Coordinate communication between Enterprise clients and internal departments for owners, upgrades, and locations.
• Support onboarding and training of new Enterprise clients, including documentation.
• Maintain CRM data with accurate and timely information for Enterprise accounts.
• Collaborate with sales and technical teams to tailor solutions.
• Track and report sales activities, pipeline, and KPIs for Enterprise accounts.
• Coordinate scheduling for Enterprise meetings, demos, and product trainings.
• Assist in developing and sharing Enterprise-specific marketing and sales collateral.
• Act as a point of contact for Enterprise clients and ensure responsive service.
• Support onboarding programs and ongoing engagement for Enterprise clients.
• Coordinate with Supply Chain and Install Coordinators on installation scheduling.
• Identify issues early and enable proactive problem-solving between Sales and Operations.

Skills

Salesforce

Microsoft Office

CRM systems

Project management tools

Communication skills

Remote work capability

Education

High school diploma

Associate degree or higher

Tools

Excel

PowerPoint

Job description

Easy Ice is seeking an Enterprise Support Admin to support the Enterprise sales team, manage inbound calls, qualify leads, coordinate installations, and guide customers from initial contact to onboarding.

You will collaborate with Sales, Operations, Supply Chain, and Legal to ensure smooth communication and successful buybacks, while maintaining detailed account records and providing tailored solutions to Enterprise clients.