Enterprise SaaS Relationship Director

VSP Vision; Rancho Cordova (CA); Hybrid; USD 63,000 - 109,000; Full time

Job summary

VSP Vision seeks a seasoned Enterprise Account Manager to oversee Eyefinity's SaaS platform for 75+ location clients. You will deepen executive relationships, drive platform adoption, and guide cross-functional teams to align product and service delivery with client goals.

The role requires strong consultative skills, industry knowledge, and the ability to influence senior management while delivering measurable outcomes for large-scale optical networks.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 4+ years account management experience.
• 4+ years of retail/operation management within multi-location optical industry environment.
• In-depth understanding of software and optical industry.
• Subject matter expert with all Eyefinity products and services.
• Strong leadership and communication skills with ability to influence senior management.
• Ability to lead account-related project teams.
• Ability to manage multiple concurrent account implementations and business issues.
• Adapt to change quickly in an agile environment.
• Strong communication to Eyefinity Senior management and external audiences.
• Ability to travel.
• For remote/hybrid roles, high engagement in virtual environments.

Responsibilities

• Manage all high-profile multi-location accounts (+75 locations).
• Manage accounts that are key to company initiatives and other lines of business.
• Proactively monitor key accounts to identify problematic issues.
• Escalate client issues to the appropriate business partners and drive solutions.
• Provide in-depth consulting using expert platform and optical knowledge.
• Recommend and develop workflow/process changes to deliver quality service.
• Develop and maintain account/success plans for each customer.
• Conduct quarterly business reviews.
• Build and nurture relationships with executives and key individuals within accounts.
• Provide SME for internal software initiatives or projects.
• Act as Voice of Customer for product development and cross-functional collaboration.
• Document account requirements and collaborate with Product Management for roadmap.
• Mentor other Client Relationship managers.

Skills

Account management

Retail/operations management

Leadership

Communication

Project leadership

Agile experience

Stakeholder management

Problem solving

Travel flexibility

Education

Bachelor's degree in Business Administration

Job description

VSP Vision seeks a seasoned Enterprise Account Manager to oversee Eyefinity's SaaS platform for 75+ location clients. You will deepen executive relationships, drive platform adoption, and guide cross-functional teams to align product and service delivery with client goals.

The role requires strong consultative skills, industry knowledge, and the ability to influence senior management while delivering measurable outcomes for large-scale optical networks.