Senior SaaS Client Relationship Manager

Eyefinity; United States; Remote; USD 63,000 - 109,000; Full time

Benefits offered by this job

Bonuses and commissions

Remote work (US)

Job summary

VSP Vision seeks a Senior SaaS Client Relationship Manager to oversee enterprise Eyefinity accounts with 75+ locations and drive SaaS adoption. You will cultivate executive relationships and align product, service delivery, and customer goals across functions.

You will apply optical industry expertise, provide consultative solutions, and develop quarterly business reviews. The role involves leadership, mentoring, and collaboration across Sales, Product, Engineering, Support and Marketing.

Qualifications

• Bachelor’s degree or equivalent experience in business or related field.
• 4+ years of account management experience.
• 4+ years of retail/operation management in multi-location optical industry.
• In-depth understanding of software and optical industry.
• Subject matter expert with Eyefinity products and services.
• Strong leadership and communication with senior partners.
• Ability to lead account-related project teams and manage multiple implementations.
• Willingness to travel.

Responsibilities

• Manage enterprise accounts with 75+ locations and guide adoption of Eyefinity SaaS.
• Develop account plans, conduct quarterly business reviews, and build executive relationships.
• Provide SME consulting to improve workflows, product features, and customer value.
• Collaborate with Sales, Product, Engineering, Support, and Marketing to ensure high satisfaction.
• Mentor other Client Relationship managers and promote best practices.

Skills

Account management

Retail/operations management

Software knowledge

Eyefinity products

Leadership

Communication

Agile

Travel

Education

Bachelor’s degree in Business Administration

Job description

# VSP Vision## Senior SaaS Client Relationship ManagerApply: Remote: Remote US: Full time: Posted 5 Days Ago: R-10118Manage enterprise/large retail customers with 75 or more locations for Eyefinity. Empower customers to increase the adoption of Eyefinity’s SaaS (software as a service) platform in order maximize the business value realization. Demonstrate the ability to manage challenging account issues proactively and effectively. Utilize expert product knowledge, optical industry expertise, consultative skills to strengthen and grow client relationships. Help evolve internal and external processes to support both customer and enterprise strategic initiatives.Manage all high-profile multi-location accounts (+75 locations) Manage accounts that are key to company initiatives and other line of businesses Proactively monitor key accounts to identify problematic issues Escalate client issues to the appropriate business partners and drive solutions as neededUse expert platform knowledge and optical industry knowledge, provide in-depth consulting that yields measurable results to individual clients Recommend and develop workflow process and system changes that will deliver quality service to external customers that also benefits enterprise initiativesDevelop and maintain account/success plans for each customer that outline strategies, initiatives and key activities that help enable customers to successfully utilize the Eyefinity platform Conduct business reviews on a quarterly basisBuild and nurture strong relationships with executives and key individuals within the account and continue highlight the value of the platformProvide consultative expertise to uncover customer pain-points and collaborate internally to find solutions As applicable, document specific account requirements and work back with Product Management team for inclusion in the product roadmapContribute to and collaborate as required on department and organizational projects, task forces and client-focused initiatives Provide Subject Matter Expertise (SME) for internal software initiatives or projectsAct as the \"Voice of Customer\" for ongoing product development and feedback, partnering cross-functionally with Sales, Product, Engineering, Support, and Marketing to achieve and maintain high satisfaction levels and ensure client retentionStrive to find the right balance of acting as the voice of the customer while also representing and supporting business goals and objectivesPartner with the Support Organization to identify opportunities to drive down support costs by analyzing metrics, identifying knowledge gaps, and implementing training and other activities that will decrease support casesAct as primary conduit for strategic marketing initiatives by promoting the value of Eyefinity products to key accounts through satisfaction results, service performance results, technology advancements, and quality or production advancementsCollaborate with 3rd party vendors to help address business challenges and opportunities while driving additional revenue for EyefinityAct as a primary mentor for other Client Relationship managers to provide recommendations, tools, processes and training to advance the goals and compliance of the team**Job Specifications***Typically has the following skills or abilities:*Bachelor’s degree in Business Administration or related field or equivalent experience4+ years of account management experience4+ years of retail/operation management within the multi-location optical industry environmentIn-depth understanding of software and optical industrySubject matter expert with all Eyefinity products and servicesProven strong leadership and communication skills with ability to influence business partners and effectively partner with senior-level managementAbility to lead account-related project teamsAbility to manage multiple concurrent account implementations and business issuesProven ability to adapt to change quickly and work effectively within an agile environmentSkill to target communication to audiences including Eyefinity Senior management and outside organizationsProven problem identification and solving capabilitiesAbility to travel For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment#LI-EYEFINITYCompensation range for the role is listed below. Applicable salary ranges may differ across markets.Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $63,000.00 - $108,675.00VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.