Enterprise SaaS Implementation Lead (Remote)

Itron, Inc.; Kansas; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid work schedule

401k matching

Employee stock purchase program

Health and wellbeing programs

Paid vacation

Job summary

Itron, Inc. is seeking an Implementation Consultant (Functional/Project Lead) to direct and manage the end-to-end deployment of our SaaS platform for utilities and energy customers.

You will own the functional workstreams, coordinate with tech, product, and customer teams, and ensure on-time go-lives. The role emphasizes business-process design, configuration decisions, stakeholder engagement, and customer enablement to deliver measurable value.

Qualifications

• 3+ years of experience in implementation consulting, project management, business analysis, customer success, or customer-facing SaaS deployment roles.
• Demonstrated experience leading project or functional workstreams for enterprise software implementations.
• Strong ability to translate customer business requirements into scalable, well-documented configuration and process solutions.
• Proven project management capabilities, including timeline management, stakeholder engagement, risk identification, and dependency tracking.
• Experience collaborating effectively with technical consultants, customer stakeholders, and cross-functional teams in fast-paced environments.
• Excellent written, verbal, and presentation communication skills, with the ability to facilitate workshops and build trusted customer relationships.
• Strong problem-solving skills with an agile, solution-oriented mindset.
• Ability to prioritize multiple initiatives while maintaining attention to detail and customer satisfaction.
• Commitment to accountability, collaboration, and delivering exceptional customer experiences.

Responsibilities

• Lead the functional implementation workstream for enterprise customer deployments from project kickoff through go-live, demonstrating accountability for delivery quality, customer outcomes, and overall project success.
• Own implementation timelines, milestone tracking, risk management, and coordination across internal teams and customer stakeholders.
• Facilitate discovery and requirements workshops to understand customer business processes, operational workflows, objectives, and success criteria.
• Translate business requirements into scalable, well-documented configuration plans, including hazard and task libraries, templates, workflows, and role-based permissions.
• Partner closely with Technical/Solution Consultants to ensure alignment between functional requirements and technical implementation activities, including integrations, SSO, data migration, and environment setup.
• Lead customer status meetings, steering committees, and cross-functional alignment sessions, fostering transparency and trust throughout the engagement.
• Maintain accurate project documentation, meeting notes, decisions, and implementation artefacts to support repeatable delivery practices.
• Act as a trusted advisor, providing guidance and recommendations that help customers maximize value from the platform.

Skills

Implementation

Project leadership

Requirements gathering

Stakeholder management

SaaS deployments

Cross-functional teamwork

Tools

Power BI

MS Office

Job description

Itron, Inc. is seeking an Implementation Consultant (Functional/Project Lead) to direct and manage the end-to-end deployment of our SaaS platform for utilities and energy customers.

You will own the functional workstreams, coordinate with tech, product, and customer teams, and ensure on-time go-lives. The role emphasizes business-process design, configuration decisions, stakeholder engagement, and customer enablement to deliver measurable value.