Enterprise SaaS Delivery Director — Life Sciences

AstraZeneca plc; Wilmington (DE); Remote; USD 172,000 - 259,000; Full time

Job summary

AstraZeneca plc is seeking a Program Director to own customer implementation programs end-to-end—from kickoff to go-live and ongoing relationship management. You will coordinate cross-functional teams, manage risks, and ensure successful delivery across deployment models.

The role emphasizes hands-on delivery with accountability for plan, risk, and customer trust, including quarterly reviews after go-live and potential project management support when assigned.

Qualifications

• Bachelor's Degree required.
• Minimum 7+ years of experience in SaaS delivery and enterprise implementations.
• Experience delivering multi-workstream programs across complex environments.

Responsibilities

• Lead end-to-end customer implementation programs.
• Own delivery plan, risks, and RAID logs at the program level.
• Coordinate engineers, testers, and project managers as needed.
• Act as primary customer contact for delivery status and risks.
• Manage adoption risk and align with product and delivery teams.

Skills

Delivery leadership

Program management

Cross-functional collaboration

Education

Bachelor's Degree

Tools

AI tooling

Job description

AstraZeneca plc is seeking a Program Director to own customer implementation programs end-to-end—from kickoff to go-live and ongoing relationship management. You will coordinate cross-functional teams, manage risks, and ensure successful delivery across deployment models.

The role emphasizes hands-on delivery with accountability for plan, risk, and customer trust, including quarterly reviews after go-live and potential project management support when assigned.