Enterprise SaaS CSM: Hospitality (Remote)

Jobgether; Oregon; Híbrido; USD 110 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote-First Culture

Competitive Work Environment

Career Development

International Exposure

Collaborative Team Culture

Meaningful Impact

Resumo da oferta

Partner Company is seeking a Customer Success Manager (Enterprise SaaS) in the United States. You will manage strategic accounts, drive adoption, and deliver measurable business outcomes for restaurant and hospitality clients.

This remote-first role emphasizes executive engagement, cross-functional collaboration, and proactive health monitoring to ensure long-term satisfaction and expansion opportunities. You will partner with Product, Sales and Support to translate customer feedback into

Qualificações

• 5+ years in Customer Success, Account Management or similar roles.
• Experience managing enterprise-level customers in a SaaS environment.

Responsabilidades

• Manage and grow relationships with a portfolio of large enterprise customers.
• Drive retention, satisfaction, and long-term value for SaaS solutions.
• Plan and lead Quarterly Business Reviews with key stakeholders.
• Develop strategies to increase product adoption and utilization.
• Identify opportunities for account expansion and new revenues.
• Advocate for customers, relay feedback to product and support teams.
• Collaborate with Product, Sales and Support to ensure a consistent customer experience.

Conhecimentos

Enterprise account mgmt

SaaS knowledge

Restaurant ops

QBR leadership

Cross-functional collaboration

Executive communication

Remote work readiness

Descrição da oferta de emprego

Partner Company is seeking a Customer Success Manager (Enterprise SaaS) in the United States. You will manage strategic accounts, drive adoption, and deliver measurable business outcomes for restaurant and hospitality clients.

This remote-first role emphasizes executive engagement, cross-functional collaboration, and proactive health monitoring to ensure long-term satisfaction and expansion opportunities. You will partner with Product, Sales and Support to translate customer feedback into