Enterprise SaaS Account Executive — Higher Ed ITSM/EX, Equity

Freshworks; Austin (TX); Hybrid; USD 105,000 - 165,000; Full time

Benefits offered by this job

Dental Insurance

Medical Insurance

Vision Insurance

Disability Insurance

Life Insurance

Equity + ESPP

Flexible PTO

Flexible Spending

Commuter Benefits

Wellness Benefits

Parental Leave

Adoption Leave

Job summary

Freshworks, based in Austin, TX, is hiring an Account Executive, Enterprise (SLED) to expand Freshworks’ footprint within Higher Education institutions. You will engage multiple stakeholders, deliver tailored ITSM and EX solutions, and drive productivity and employee satisfaction through our software.

You will thrive in complex, consultative sales with high-budget deals and longer cycles. The role focuses on Higher Education institutions, collaborating with Marketing, Solutions Engineers, and

Qualifications

• 5-8 years of proven success in SaaS enterprise sales, with strong experience in ITSM and EX solution selling.
• Prior experience selling to Higher Education institutions is a strong plus.
• Advanced knowledge of SaaS platforms and their role in driving institutional efficiency.
• Hands-on experience with ITSM solutions and EX platforms designed to improve faculty and staff productivity and engagement.
• Mastery in solution selling and pipeline management.
• Strong analytical abilities to assess customer needs and provide tailored recommendations.

Responsibilities

• Solution selling for Higher Education ITSM and EX.
• Stakeholder management with administrators, IT leaders, HR.
• Pipeline management across medium- to long-term cycles.
• Create and present value propositions aligned with goals and budgets.
• Collaborate with Marketing, Solutions Eng, and Customer Success.

Skills

Solution selling

Pipeline management

Analytical skills

Job description

Freshworks, based in Austin, TX, is hiring an Account Executive, Enterprise (SLED) to expand Freshworks’ footprint within Higher Education institutions. You will engage multiple stakeholders, deliver tailored ITSM and EX solutions, and drive productivity and employee satisfaction through our software.

You will thrive in complex, consultative sales with high-budget deals and longer cycles. The role focuses on Higher Education institutions, collaborating with Marketing, Solutions Engineers, and