Enterprise AE, Higher Ed — ITSM & EX Solutions

Freshworks; Chicago (IL); On-site; USD 105,000 - 165,000; Full time

Job summary

Freshworks is hiring an Account Executive, Enterprise (SLED) to expand its higher education footprint. You will engage multiple stakeholders across colleges and universities, delivering customized ITSM and EX solutions to drive productivity and employee satisfaction through advanced software.

You will excel in consultative selling within complex, high-budget deals and longer sales cycles, partnering with Marketing, Solutions Engineers, and Customer Success to create seamless experiences for

Qualifications

• 5–8 years of proven success in SaaS enterprise sales with strong ITSM and EX solution selling.
• Prior experience selling to Higher Education institutions is a strong plus.

Responsibilities

• Solution Selling: Develop tailored ITSM and EX strategies for Higher Education clients, demonstrating productivity gains and staff engagement.
• Stakeholder Management: Collaborate with administrators, IT leaders, and HR to address higher-ed challenges and deliver outcomes.
• Pipeline Management: Build and manage a robust sales pipeline for medium- to long-term cycles in higher education.
• Customized Engagements: Create compelling value propositions aligned with institutional goals and budgets.
• Collaborative Approach: Work with Marketing, Solutions Engineers, and Customer Success for end-to-end experiences.

Skills

Solution selling

Pipeline management

Analytical abilities

Job description

Freshworks is hiring an Account Executive, Enterprise (SLED) to expand its higher education footprint. You will engage multiple stakeholders across colleges and universities, delivering customized ITSM and EX solutions to drive productivity and employee satisfaction through advanced software.

You will excel in consultative selling within complex, high-budget deals and longer sales cycles, partnering with Marketing, Solutions Engineers, and Customer Success to create seamless experiences for