Enterprise RPA Analyst — Automation Discovery & Delivery

Massachusetts Mutual Life Insurance; Springfield (MA); On-site; USD 100,000 - 131,000; Full time

Job summary

MassMutual is seeking an experienced RPA Analyst in Springfield, MA to lead automation discovery roadmaps, analyze processes, and design future-state automation in collaboration with business stakeholders and IT teams.

You will translate business needs into testable requirements, contribute to value cases, and support design through deployment and stabilization, ensuring quality and measurable outcomes.

Responsibilities

• Lead business stakeholders in automation discovery roadmaps, including process analysis and improvement, and automation implementation
• Evaluate automation suitability and feasibility in partnership with business stakeholders, solution architects, developers, testers, and delivery leads; identify assumptions, risks, dependencies, and constraints early.
• Translate business needs into complete, testable requirements, use cases, process maps, decision tables, acceptance criteria, and future-state designs that support successful RPA delivery.
• Develop clear automation recommendations and value cases that consider efficiency, capacity, cost, quality, customer experience, risk reduction, scalability, and operational readiness.
• Facilitate stakeholder discussions, challenge unclear or conflicting inputs, drive decisions, and maintain alignment on scope, priorities, requirements, and expected outcomes.
• Manage multiple concurrent assignments with disciplined follow-through, timely status communication, and adherence to agreed instructions, standards, templates, and governance practices.
• Partner throughout design, development, testing, implementation, and stabilization; support test-scenario development, defect clarification, business readiness, training, and transition to operations.
• Monitor outcomes and recommend improvements to automation processes, analyst practices, intake quality, documentation standards, and delivery consistency.
• Act as a knowledgeable resource for RPA analysis practices and provide constructive support to less-experienced analysts.

Job description

MassMutual is seeking an experienced RPA Analyst in Springfield, MA to lead automation discovery roadmaps, analyze processes, and design future-state automation in collaboration with business stakeholders and IT teams.

You will translate business needs into testable requirements, contribute to value cases, and support design through deployment and stabilization, ensuring quality and measurable outcomes.