RPA System Analyst, Enterprise Automation, ETX-R&D

Massachusetts Mutual Life Insurance; Springfield (MA); On-site; USD 100,000 - 131,000; Full time

Job summary

MassMutual is seeking an experienced RPA Analyst in Springfield, MA to lead automation discovery roadmaps, analyze processes, and design future-state automation in collaboration with business stakeholders and IT teams.

You will translate business needs into testable requirements, contribute to value cases, and support design through deployment and stabilization, ensuring quality and measurable outcomes.

Responsibilities

• Lead business stakeholders in automation discovery roadmaps, including process analysis and improvement, and automation implementation
• Evaluate automation suitability and feasibility in partnership with business stakeholders, solution architects, developers, testers, and delivery leads; identify assumptions, risks, dependencies, and constraints early.
• Translate business needs into complete, testable requirements, use cases, process maps, decision tables, acceptance criteria, and future-state designs that support successful RPA delivery.
• Develop clear automation recommendations and value cases that consider efficiency, capacity, cost, quality, customer experience, risk reduction, scalability, and operational readiness.
• Facilitate stakeholder discussions, challenge unclear or conflicting inputs, drive decisions, and maintain alignment on scope, priorities, requirements, and expected outcomes.
• Manage multiple concurrent assignments with disciplined follow-through, timely status communication, and adherence to agreed instructions, standards, templates, and governance practices.
• Partner throughout design, development, testing, implementation, and stabilization; support test-scenario development, defect clarification, business readiness, training, and transition to operations.
• Monitor outcomes and recommend improvements to automation processes, analyst practices, intake quality, documentation standards, and delivery consistency.
• Act as a knowledgeable resource for RPA analysis practices and provide constructive support to less-experienced analysts.

Job description

The Impact

• Lead business stakeholders in executing automation discovery roadmaps, including process analysis and improvement, and automation implementation
• Evaluate automation suitability and feasibility in partnership with business stakeholders, solution architects, developers, testers, and delivery leads; identify assumptions, risks, dependencies, and constraints early.
• Translate business needs into complete, testable requirements, use cases, process maps, decision tables, acceptance criteria, and future-state designs that support successful RPA delivery.
• Develop clear automation recommendations and value cases that consider efficiency, capacity, cost, quality, customer experience, risk reduction, scalability, and operational readiness.
• Facilitate stakeholder discussions, challenge unclear or conflicting inputs, drive decisions, and maintain alignment on scope, priorities, requirements, and expected outcomes.
• Manage multiple concurrent assignments with disciplined follow-through, timely status communication, and adherence to agreed instructions, standards, templates, and governance practices.
• Partner throughout design, development, testing, implementation, and stabilization; support test-scenario development, defect clarification, business readiness, training, and transition to operations.
• Monitor outcomes and recommend improvements to automation processes, analyst practices, intake quality, documentation standards, and delivery consistency.
• Act as a knowledgeable resource for RPA analysis practices and provide constructive support to less-experienced analysts.

Salary Range:

$99,800-$131,000

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.