RPA System Analyst, Enterprise Automation, ETX-R&D

Massachusetts Mutual Life Insurance Co.; Springfield (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

MassMutual is seeking an Automation Analysis Lead to guide RPA initiatives, working with business and technical teams to identify automation opportunities and deliver end-to-end solutions.

You will translate business needs into concrete requirements, facilitate decisions, and ensure successful deployment and stabilization of automated processes across the organization.

Responsibilities

• Lead stakeholders in automation discovery roadmaps, analyzing processes and implementing automation.
• Evaluate suitability with stakeholders and tech partners; identify assumptions, risks, dependencies early.
• Translate needs into requirements, use cases, process maps, decision tables, acceptance criteria, and future-state designs for RPA.
• Develop automation recommendations and value cases considering efficiency, cost, quality, and scalability.
• Facilitate stakeholder discussions, drive decisions, and ensure alignment on scope and outcomes.
• Manage concurrent assignments with clear follow-through and timely status updates.
• Partner through design, development, testing, and deployment; support test scenarios, readiness, training, and transition.
• Monitor outcomes and suggest improvements to processes and delivery.
• Serve as a resource on RPA analysis and mentor junior analysts.

Job description

The Impact

• Lead business stakeholders in executing automation discovery roadmaps, including process analysis and improvement, and automation implementation
• Evaluate automation suitability and feasibility in partnership with business stakeholders, solution architects, developers, testers, and delivery leads; identify assumptions, risks, dependencies, and constraints early.
• Translate business needs into complete, testable requirements, use cases, process maps, decision tables, acceptance criteria, and future-state designs that support successful RPA delivery.
• Develop clear automation recommendations and value cases that consider efficiency, capacity, cost, quality, customer experience, risk reduction, scalability, and operational readiness.
• Facilitate stakeholder discussions, challenge unclear or conflicting inputs, drive decisions, and maintain alignment on scope, priorities, requirements, and expected outcomes.
• Manage multiple concurrent assignments with disciplined follow-through, timely status communication, and adherence to agreed instructions, standards, templates, and governance practices.
• Partner throughout design, development, testing, implementation, and stabilization; support test-scenario development, defect clarification, business readiness, training, and transition to operations.
• Monitor outcomes and recommend improvements to automation processes, analyst practices, intake quality, documentation standards, and delivery consistency.
• Act as a knowledgeable resource for RPA analysis practices and provide constructive support to less-experienced analysts.

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.