Technical Customer Success Manager

The Bronx; Chicago (IL); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Work directly with leading retail andg

High visibility role with executive‑l​

Hybrid work environment with flexibl​

Opportunity to help shape a growing CS

in the US

Job summary

Scion Staffing, Inc. is seeking an experienced Customer Success Manager for our client, a retail customer engagement platform and POS specialist, in Chicago.

The role focuses on managing and growing strategic relationships with major US retail clients, ensuring onboarding, adoption, and expansion of marketing technology solutions. You will act as a trusted advisor to senior client stakeholders, drive measurable business outcomes, and collaborate across Product, Engineering, Delivery, and

Qualifications

• 5+ years of Customer Success, Account Management, Consulting, or Client Services within SaaS/Marketing/CRM tech.
• Experience managing large enterprise clients, preferably US retailers.
• Strong stakeholder management with senior executives.
• Experience leading onboarding and transformation programs for technology platforms.
• Commercially minded with a track record of retention and account expansion.

Responsibilities

• Lead onboarding and implementation programs for enterprise retail clients, ensuring successful deployment and adoption of marketing technology solutions.
• Build and maintain relationships with executive and operational stakeholders across client organizations.
• Develop customer success plans aligned to client objectives and revenue growth targets.
• Drive product adoption, value realization, retention, and expansion opportunities.
• Coordinate cross-functionally with Product, Engineering, Delivery, and Commercial teams to resolve client challenges and deliver strategic initiatives.
• Conduct regular business reviews, performance reporting, and roadmap discussions with clients.
• Identify opportunities to optimize customer engagement, loyalty, retail media, and promotional effectiveness through the platform.

Skills

Customer Success

Account Management

SaaS

Stakeholder Management

Excellent Communication

Job description

Position Overview

Scion Technology has been engaged to conduct a search for an experienced Customer Success Manager for our client, a retail customer engagement platform and point‑of‑sale specialist. This is a full‑time position with a hybrid schedule in Chicago, Illinois. The role is to manage and grow strategic relationships with major US retail clients, ensuring successful onboarding, adoption, and expansion of marketing technology solutions, acting as a trusted advisor to senior client stakeholders and driving measurable business outcomes.

Perks

• Work directly with leading retail and grocery brands across North America
• High visibility role with executive‑level client engagement
• Hybrid work environment with flexibility and autonomy
• Opportunity to help shape a growing Customer Success organization in the US

Responsibilities

• Lead onboarding and implementation programs for enterprise retail clients, ensuring successful deployment and adoption of marketing technology solutions
• Build and maintain strong relationships with executive and operational stakeholders across client organizations
• Develop customer success plans aligned to client business objectives and revenue growth targets
• Drive product adoption, value realization, retention, and account expansion opportunities
• Coordinate cross‑functionally with Product, Engineering, Delivery, and Commercial teams to resolve client challenges and deliver strategic initiatives
• Conduct regular business reviews, performance reporting, and roadmap discussions with clients
• Identify opportunities to optimize customer engagement, loyalty, retail media, and promotional effectiveness through the platform

Qualifications

• 5+ years of experience in Customer Success, Account Management, Consulting, or Client Services within SaaS, Marketing Technology, Retail Technology, Loyalty, CRM, or Customer Data platforms
• Proven experience managing large enterprise clients, preferably major US retailers
• Strong stakeholder management skills, with experience engaging senior executives and business leaders
• Experience leading complex technology onboarding, implementation, or transformation programs
• Previous management consulting experience, particularly involving technology implementation, customer transformation, or marketing technology deployment, is highly desirable
• Commercially minded with a track record of driving customer retention, growth, and long‑term strategic partnerships
• Excellent communication, presentation, and project management skills
• Preferred background in retail, grocery, convenience, pharmacy, or omnichannel retail sectors; experience with loyalty, CRM, retail media, customer engagement, personalization, or promotional technology; working with large‑scale POS, customer data, or marketing technology ecosystems

Scion Staffing, Inc. is an equal‑opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent. For opportunities located in a region that have enacted fair chance, arrest or conviction‑based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, inclusive, and non‑biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.