Enterprise Renewal & Growth Associate

Atlassian; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

At Atlassian, we are seeking a renewal-focused professional to nurture customer relationships across the renewal lifecycle, maximizing retention and reducing churn within our enterprise accounts. This role emphasizes collaboration with cross-functional teams and data-driven renewal strategies.

You will identify cross-sell and up-sell opportunities, log activities in internal systems, and collaborate with the strategic account team on account planning to drive growth.

Responsibilities

• Nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates while also mitigating churn risk
• Identify cross-sell and up-sell opportunities during the renewals cycle and educate customers on the benefits of Atlassian products
• Maintain a healthy pipeline by logging sales and renewal activities, customer data and status within internal systems
• Partner with the strategic account team on account planning and driving total book of business growth through whitespace analysis and install base research
• Work with Atlassian's largest enterprise customers, handling the complexity and adapting to changing events
• Co-own or collaborate on projects that seek to improve our practice, process, and/or ways of work.

Job description

At Atlassian, we are seeking a renewal-focused professional to nurture customer relationships across the renewal lifecycle, maximizing retention and reducing churn within our enterprise accounts. This role emphasizes collaboration with cross-functional teams and data-driven renewal strategies.

You will identify cross-sell and up-sell opportunities, log activities in internal systems, and collaborate with the strategic account team on account planning to drive growth.