Account Associate, Renewals

Atlassian; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Tech Sales Jobs is seeking an experienced Renewals and Account Management specialist to nurture customer relationships through renewal cycles, reduce churn, and maximize retention via phone, video, and email communications across global customers.

In this role you will lead renewals across products, coordinate with partners, identify cross-sell opportunities, stay updated on product changes, and maintain a healthy pipe by logging activities in internal systems.

Qualifications

• Three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas.
• Ability to establish rapport, form relationships, and build trust on the phone and on video across a wide variety of countries and cultures.
• Native or professional level of Dutch.

Responsibilities

• Nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques over the phone, video, and email while also mitigating churn risk.
• Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we support.
• Increase customer awareness of Atlassian’s product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle.
• Maintain a deep understanding of product updates and new offerings and articulate those improvements to customers and our solution partners.
• Maintain a consistently healthy pipeline by logging sales and renewal activities, customer data, and customers’ status within internal systems

Skills

Account management

Renewals

Customer success

Cross-cultural communication

Relationship building

Job description

• Nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques over the phone, video, and email while also mitigating churn risk.

• Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we support

• Increase customer awareness of Atlassian’s product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle

• Maintain a deep understanding of product updates and new offerings and articulate those improvements to customers and our solution partners

• Maintain a consistently healthy pipeline by logging sales and renewal activities, customer data, and customers’ status within internal systems

• Three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas

• Ability to establish rapport, form relationships, and build trust on the phone and on video across a wide variety of countries and cultures

• Consistent track record of meeting or exceeding performance goals

• Native of professional level of Dutch