Remote Enterprise Customer Success Lead

Atlassian; Oregon; Hybrid; USD 134,000 - 175,000; Full time

Job summary

At Atlassian, a Senior Customer Success Manager shapes long-term value for enterprise customers across global teams. You’ll guide strategic adoption, manage post-sales activity, and speak to product best practices.

The role emphasizes trusted advisory relationships, quarterly business reviews, and proactive risk mitigation to reduce churn and drive expansion. We offer a flexible work model and competitive compensation.

Qualifications

• 8-10 years in Customer Success or account management for mid-market SaaS.
• Ability to act as trusted advisor to executives and multi-team stakeholders.
• Experience with customer success plans and strategic reviews.

Responsibilities

• Develop trusted advisor relationships across C-Suite and global teams helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.
• Experience with SaaS business models and enterprise customer needs resulting in quantifiable outcomes.
• Collaborate with the customer and account team members to develop Customer Success Plans, including regular check-ins, EBRs, and strategic planning sessions.

Skills

Trusted advisor

Cross-functional collaboration

CRM tools (Gainsight Salesforce)

Tools

Jira/Confluence

Gainsight

Salesforce

Tableau

Job description

At Atlassian, a Senior Customer Success Manager shapes long-term value for enterprise customers across global teams. You’ll guide strategic adoption, manage post-sales activity, and speak to product best practices.

The role emphasizes trusted advisory relationships, quarterly business reviews, and proactive risk mitigation to reduce churn and drive expansion. We offer a flexible work model and competitive compensation.