Account Associate, Global Renewals

Atlassian; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

At Atlassian, we are seeking a renewal-focused professional to nurture customer relationships across the renewal lifecycle, maximizing retention and reducing churn within our enterprise accounts. This role emphasizes collaboration with cross-functional teams and data-driven renewal strategies.

You will identify cross-sell and up-sell opportunities, log activities in internal systems, and collaborate with the strategic account team on account planning to drive growth.

Responsibilities

• Nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates while also mitigating churn risk
• Identify cross-sell and up-sell opportunities during the renewals cycle and educate customers on the benefits of Atlassian products
• Maintain a healthy pipeline by logging sales and renewal activities, customer data and status within internal systems
• Partner with the strategic account team on account planning and driving total book of business growth through whitespace analysis and install base research
• Work with Atlassian's largest enterprise customers, handling the complexity and adapting to changing events
• Co-own or collaborate on projects that seek to improve our practice, process, and/or ways of work.

Job description

In this role, you will:

• Nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates while also mitigating churn risk

• Identify cross-sell and up-sell opportunities during the renewals cycle and educate customers on the benefits of Atlassian products

• Maintain a healthy pipeline by logging sales and renewal activities, customer data and status within internal systems

• Partner with the strategic account team on account planning and driving total book of business growth through whitespace analysis and install base research

• Work with Atlassian's largest enterprise customers, handling the complexity and adapting to changing events

• Co-own or collaborate on projects that seek to improve our practice, process, and/or ways of work.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.