Privacy Platform Success Manager

DataGrail; United States; Remote; USD 120,000 - 140,000; Full time

Benefits offered by this job

Equity

Health/dental/vision insurance

Remote-first environment

401k savings plan

Parental leave

Wellness benefits

Flexible time off

Paid holidays

Work from home stipend

Job summary

DataGrail is seeking a Customer Success Manager to help customers operationalize and scale their privacy programs using our agentic privacy platform. You’ll onboard, drive adoption, and deliver strategic guidance, acting as a trusted advisor to customers and cross-functionally with product, sales, and support.

In this role you’ll own the customer journey from onboarding to long-term retention, build relationships with privacy, security, legal and executive stakeholders, monitor health signals,

Qualifications

• Experience in customer success, onboarding, implementation management, or customer-facing SaaS roles.
• Strong understanding of privacy operations and data privacy regulations such as GDPR and CCPA.
• Experience working with privacy platforms or related technologies, including tools like DataGrail.
• Strong project management and problem-solving skills with the ability to manage multiple customer priorities.

Responsibilities

• Own the customer journey from onboarding through long-term success and retention.
• Lead customer onboarding and implementation projects, coordinating timelines, stakeholders, and delivery milestones.
• Drive platform adoption and customer value by helping organizations operationalize privacy best practices.
• Build trusted relationships with customer stakeholders, including privacy, security, legal, and executive teams.
• Proactively monitor customer health, identify churn risks early, and drive resolution plans.
• Partner cross-functionally with Solutions Architects, Product, Support, and Sales to improve the customer experience.
• Identify opportunities to improve onboarding workflows, customer engagement, and operational scalability.
• Advocate for customer needs and share actionable feedback to help shape product improvements

Skills

Customer success

Onboarding

Privacy operations

SaaS experience

Project management

Stakeholder management

Communication

Tools

DataGrail

Job description

DataGrail is seeking a Customer Success Manager to help customers operationalize and scale their privacy programs using our agentic privacy platform. You’ll onboard, drive adoption, and deliver strategic guidance, acting as a trusted advisor to customers and cross-functionally with product, sales, and support.

In this role you’ll own the customer journey from onboarding to long-term retention, build relationships with privacy, security, legal and executive stakeholders, monitor health signals,