Enterprise Account Manager — 24/7 Premier Client Partner

granitecareers; Quincy (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Onsite gym

Comprehensive benefits

401K with match

Tuition assistance

Job summary

Granite seeks a Premier Account Manager to act as a client-facing liaison for enterprise customers, delivering high-quality, 24/7 support and maintaining strong relationships.

The role manages Platinum-tier accounts, coordinates with technical teams on outages and QoS issues, handles billing inquiries, and generates service usage and performance reports. It aims to grow accounts and ensure ongoing satisfaction and revenue growth.

Qualifications

• Bachelor’s degree or honorable discharged veteran status.
• Outstanding customer service skills.
• Intermediate to advanced proficiency in Microsoft Office Suite.

Responsibilities

• Maintain and manage Granite’s Premier (platinum-tier) accounts.
• Remain available 24×7 to support assigned accounts.
• Schedule and conduct weekly meetings with clients; document action items and follow up promptly.
• Service issue resolution and technical coordination with Granite’s technical teams for outages, QoS, and network performance.
• Billing inquiries and detailed reporting; handle billing questions and generate reports.
• Proactively identify opportunities to grow and expand accounts, ensuring customer satisfaction and revenue growth.
• Communicate actively with clients, internal sales teams, and service/support staff.

Skills

Outstanding customer service

Education

Bachelor's degree or honorable discharged veteran status

Tools

Microsoft Office Suite

Job description

Granite seeks a Premier Account Manager to act as a client-facing liaison for enterprise customers, delivering high-quality, 24/7 support and maintaining strong relationships.

The role manages Platinum-tier accounts, coordinates with technical teams on outages and QoS issues, handles billing inquiries, and generates service usage and performance reports. It aims to grow accounts and ensure ongoing satisfaction and revenue growth.