Premier Account Manager

granitecareers; Quincy (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Onsite gym

Comprehensive benefits

401K with match

Tuition assistance

Job summary

Granite seeks a Premier Account Manager to act as a client-facing liaison for enterprise customers, delivering high-quality, 24/7 support and maintaining strong relationships.

The role manages Platinum-tier accounts, coordinates with technical teams on outages and QoS issues, handles billing inquiries, and generates service usage and performance reports. It aims to grow accounts and ensure ongoing satisfaction and revenue growth.

Qualifications

• Bachelor’s degree or honorable discharged veteran status.
• Outstanding customer service skills.
• Intermediate to advanced proficiency in Microsoft Office Suite.

Responsibilities

• Maintain and manage Granite’s Premier (platinum-tier) accounts.
• Remain available 24×7 to support assigned accounts.
• Schedule and conduct weekly meetings with clients; document action items and follow up promptly.
• Service issue resolution and technical coordination with Granite’s technical teams for outages, QoS, and network performance.
• Billing inquiries and detailed reporting; handle billing questions and generate reports.
• Proactively identify opportunities to grow and expand accounts, ensuring customer satisfaction and revenue growth.
• Communicate actively with clients, internal sales teams, and service/support staff.

Skills

Outstanding customer service

Education

Bachelor's degree or honorable discharged veteran status

Tools

Microsoft Office Suite

Job description

General Summary of Position:

A Premier Account Manager at Granite serves as a client-facing liaison for Granite’s customers, focusing on delivering high-quality, enterprise-level support and maintaining strong relationships. Granite is looking for a business-focused and customer-service oriented professional to manage high-value corporate accounts and ensuring top-tier satisfaction and support.

Responsibilities:

• Maintain and manage Granite’s Premier (platinum-tier) accounts.
• Remain available 24×7 to support assigned accounts.
• Schedule and conduct weekly meetings with clients; document action items and follow up promptly.
• Service issue resolution and technical coordination, working closely with Granite’s technical teams to address outages, bandwidth allocation, Quality of Service (QoS) concerns, and overall network performance.
• Billing inquiries and detailed reporting, handling customer billing questions and generating comprehensive service usage and performance reports.
• Proactively identify opportunities to grow and expand accounts, ensuring continued customer satisfaction and revenue growth.
• Communicate actively with clients, internal sales teams, and service/support staff.

Required Qualifications:

• Bachelor’s degree or honorable discharged veteran status.
• Outstanding customer service skills.
• Intermediate to advanced proficiency in Microsoft Office Suite

Preferred Qualifications:

• Resilience under pressure and consistent ability to meet deadlines.
• Strong problem-solving, multitasking, and organizational skills.
• Excellent interpersonal and communication skills.

Compensation Range:

Thecompensationrange for this position is$50,000-$65,000 and represents the range that Granite reasonably and in good faith expects to pay for this role at the time of posting. Finalcompensationwill be determined based on several factors, including but not limited to experience, education, job related skills, and overall alignment with the role.

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

• Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
• Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled