Enterprise Partnerships & Onboarding Lead

Rec; San Francisco (CA); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Flexible PTO

Health/Dental/Vision Insurance

401(k) plan

Job summary

Rec in San Francisco is looking for a Strategic Partnership Manager to join their team. This role involves managing complex enterprise-level city partnerships, driving customer success, and synthesizing insights to improve product development. The ideal candidate has over 7 years of experience in Customer Success, strong problem-solving skills, and the ability to effectively manage key relationships. The position offers a competitive salary of $150,000–$190,000 plus equity and flexible benefits including PTO and health insurance.

Qualifications

• 7+ years in Customer Success at a tech company or startup, or top consulting/finance firm.
• 2+ years managing enterprise-level clients.
• Strong client-services experience with senior stakeholders.

Responsibilities

• Onboard, retain, and grow customer accounts.
• Build customer success processes and playbook.
• Synthesize and share insights with cross-functional teams.

Skills

Customer Success

Client Relationship Management

Communication

Strategic Problem Solving

Project Management

Job description

Rec in San Francisco is looking for a Strategic Partnership Manager to join their team. This role involves managing complex enterprise-level city partnerships, driving customer success, and synthesizing insights to improve product development. The ideal candidate has over 7 years of experience in Customer Success, strong problem-solving skills, and the ability to effectively manage key relationships. The position offers a competitive salary of $150,000–$190,000 plus equity and flexible benefits including PTO and health insurance.