Enterprise Partnerships & Launch Operations Lead

Bilt Rewards; New York (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance for you (& your loved

401k plan with a match

Commuter FSAs

UNLIMITED PTO

Exclusive Employee-only Bilt Points

Team Events

Job summary

Bilt Rewards is seeking an Enterprise Operations Manager to own the end-to-end partner operations, launches, and communications from our New York office. You will optimize CRM hygiene, build launch plans, coordinate advisory boards, and manage logistics for fast-growing housing and retail partnerships.

You'll travel up to 50% for partner launches and events, collaborate across marketing, sales, and operations, and shape scalable, automated workflows.

Qualifications

• 2+ years of experience in marketing operations, revenue operations, or a similar operational role.
• Proficiency working in a CRM (e.g., HubSpot, Salesforce), including data hygiene and reporting.
• Experience building launch plans and executing multi-stakeholder projects on time.
• Exceptional organization and attention to detail; you notice what others miss.
• Comfort with travel of up to 50% for partner launches and events.
• Strong written communication, with the ability to draft clear partner-facing messaging.

Responsibilities

• Build and maintain automated partner communication sequences, from onboarding to ongoing relationship touchpoints.
• Own CRM hygiene, including partner level tags, relationship maps, contact-count flags, and health score sync.
• Run launch operations end to end: manage launch checklist instances, coordinate across teams, and execute post-launch CSAT.
• Coordinate advisory board logistics, including scheduling, materials preparation, and recaps.
• Manage the partner gifting and swag program, including the library, budget bands, and fulfillment.
• Help evaluate, stand up, and configure the marketing and CRM platforms that power the Enterprise team's workflows.
• Build and maintain audience lists and launch plans that enterprise sales, account managers, and marketing rely on.
• Identify manual processes and turn them into repeatable, automated workflows.
• Travel to partner launches, advisory board sessions, and events to support on-the-ground execution.
• Take on the logistical and operational work that comes with a fast-growing partner business.

Skills

CRM proficiency

Launch planning

Project coordination

Attention to detail

Written communication

Travel readiness

Tools

HubSpot

Salesforce

Job description

Bilt Rewards is seeking an Enterprise Operations Manager to own the end-to-end partner operations, launches, and communications from our New York office. You will optimize CRM hygiene, build launch plans, coordinate advisory boards, and manage logistics for fast-growing housing and retail partnerships.

You'll travel up to 50% for partner launches and events, collaborate across marketing, sales, and operations, and shape scalable, automated workflows.