Partnerships Ops & Account Manager — Launch & Growth

Seated, Inc.; New York (NY); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Stock options

401k match

Medical coverage

Dental coverage

Vision coverage

FSA and dependent care

Unlimited PTO

Parental leave

TeleDoc access

Citi Bike membership

Dining credit

Job summary

Seated, Inc. is seeking a Partnerships Operations & Account Manager to support and scale our growing network of strategic distribution partners, including companies like Bilt, Mastercard, and Rakuten.

You will report to the VP of Partnerships and own the operational execution behind our partnerships program—sourcing new opportunities, managing partner launches, coordinating cross-functional implementation, and serving as the primary day-to-day contact for live partners.

Qualifications

• 3–6 years in partnerships, account management, or related cross-functional roles.
• Experience managing external relationships and coordinating projects.
• Strong project management with organization and attention to detail.
• Proficient with spreadsheets, CRMs, reporting tools, and operational systems.
• Excellent written and verbal communication; credible with partners and internal stakeholders.

Responsibilities

• Identify prospective distribution partners and maintain a CRM pipeline.
• Outreach and discovery meetings for the VP of Partnerships.
• Move partners from signed agreement to launch.
• Project manage new partner implementations with timelines and requirements.
• Coordinate with Engineering and stakeholders on technical requirements.
• Prioritize restaurant onboarding with Account Management.
• Lead partner onboarding, validate setup, and go-live.
• Create enablement materials and internal docs.
• Serve as day-to-day contact for live partners.
• Track action items and drive timely resolutions.
• Identify opportunities to expand partnerships.
• Own recurring partner performance reports.
• Identify risks and coordinate cross-functional solutions.
• Manage intake of partnership requests.

Skills

Project management

Cross-functional

Communication

Organizational skills

Attention to detail

Initiative

Data-driven

Tools

HubSpot

Salesforce

Job description

Seated, Inc. is seeking a Partnerships Operations & Account Manager to support and scale our growing network of strategic distribution partners, including companies like Bilt, Mastercard, and Rakuten.

You will report to the VP of Partnerships and own the operational execution behind our partnerships program—sourcing new opportunities, managing partner launches, coordinating cross-functional implementation, and serving as the primary day-to-day contact for live partners.