Enterprise Operations Lead - CRM & Partner Launches

Bilt Rewards; New York (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance for you & loved ones

401k with match

UNLIMITED PTO

Commuter FSAs

Team events

Job summary

Bilt Rewards is seeking an Enterprise Operations Manager to serve as the operational backbone of B2B marketing programs in New York. You will ensure CRM accuracy, automate partner communications, and manage launch operations from checklist to CSAT.

You’ll coordinate advisory boards and handle partner gifting, while collaborating with enterprise sales, account managers, and marketing. You will help stand up scalable platforms, create audience lists, and transform manual steps into automated

Qualifications

• 2+ years in marketing operations, revenue operations, or a similar operational role.
• Proficiency with CRM data hygiene and reporting.
• Experience building launch plans and multi-stakeholder projects on time.
• Exceptional organization and attention to detail; you notice what others miss.
• Comfort with travel of up to 50% for partner launches and events.
• Strong written communication, with the ability to draft clear partner-facing messaging.

Responsibilities

• Build and maintain automated partner communication sequences from onboarding to ongoing touchpoints.
• Own CRM hygiene, including partner level tags, relationship maps, contact-count flags, and health score sync.
• Run launch operations end to end: manage launch checklist instances and coordinate across teams.
• Coordinate advisory board logistics: scheduling, materials preparation, and recaps.
• Manage the partner gifting and swag program, including library, budget bands, and fulfillment.
• Help evaluate, stand up, and configure the marketing and CRM platforms powering Enterprise workflows.
• Build and maintain audience lists and launch plans used by enterprise sales, account managers, and marketing.
• Identify manual processes and convert them into repeatable, automated workflows.
• Travel to partner launches, advisory board sessions, and events to support on-the-ground execution.
• Take on logistical and operational work that comes with a fast-growing partner business.

Skills

CRM proficiency

Project coordination

Operational excellence

Strong written communication

Tools

HubSpot

Salesforce

Asana

Notion

Airtable

Job description

Bilt Rewards is seeking an Enterprise Operations Manager to serve as the operational backbone of B2B marketing programs in New York. You will ensure CRM accuracy, automate partner communications, and manage launch operations from checklist to CSAT.

You’ll coordinate advisory boards and handle partner gifting, while collaborating with enterprise sales, account managers, and marketing. You will help stand up scalable platforms, create audience lists, and transform manual steps into automated