Enterprise Partner Success Architect

Bland AI; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Meaningful equity

Full benefits package

Travel opportunities

Performance-based upside

Job summary

Bland AI, a voice AI platform for enterprise call centers, is seeking a Partner Success Manager to own the post-sale technical journey across a portfolio of partners in San Francisco and beyond.

You will drive go-lives, measure ROI, coordinate with engineering and product, and guide partners through renewals and expansion. Travel to partner sites is expected as part of this high-ownership role.

Qualifications

• 5+ years in technical customer- or partner-facing roles such as Partner Success Manager, Technical Account Manager, Technical CSM, Solutions Architect, Customer Engineer, Implementation Lead, or similar.
• Experience owning post-sale success and outcomes for enterprise partners or customers.
• Strong technical foundation, ideally with CS / engineering exposure or equivalent hands-on technical experience.
• API and integration fluency, including comfort with REST / JSON, logs, SQL, and production systems.
• Experience diagnosing complex technical blockers and driving partner-facing escalations to resolution.
• Highly self-directed — does not need heavy management or a fully built playbook to be effective.
• Willing and excited to work from San Francisco and travel to partner and customer sites as needed.

Responsibilities

• Own the technical post-sale relationship for a portfolio of partners, driving them from onboarding through go-live, adoption, business review, renewal, and expansion
• Identify, evaluate and onboard new service partners
• Ensure partners launch quickly, hit measurable go-live timelines, and see clear ROI from Bland's AI agents
• Diagnose implementation blockers before they become major partner or customer risks
• Partner closely with forward-deployed engineers, product, sales, and implementation teams to troubleshoot issues, accelerate resolutions, and keep partners successful in production
• Build partner enablement plans that map use cases, technical requirements, go-live milestones, KPIs, risks, value realization, and expansion opportunities
• Educate partners on best practices, new features, and optimization strategies that help them get more value from Bland
• Own monthly and quarterly business reviews (MBRs/QBRs) and executive briefings focused on outcomes, ROI, usage, risks, and the results their customers are seeing
• Identify expansion opportunities based on new use cases, call volume, operational pain, product usage, partner feedback, and measurable ROI
• Support renewal cycles either independently or in partnership with AEs / commercial owners

Skills

Partner success management

Technical customer-facing

Enterprise relationship management

API integration fluency

Post-sale ownership

Travel readiness

Tools

REST/JSON

SQL

Job description

Bland AI, a voice AI platform for enterprise call centers, is seeking a Partner Success Manager to own the post-sale technical journey across a portfolio of partners in San Francisco and beyond.

You will drive go-lives, measure ROI, coordinate with engineering and product, and guide partners through renewals and expansion. Travel to partner sites is expected as part of this high-ownership role.